What are the responsibilities and job description for the Program Manager Day Service position at PALADIN INC?
POSITION PURPOSE: The Program Manager is responsible for program development for participants, facilitation of team approach. Responsible for coordinating and implementing consumer services plans in conjunction with consumers, families, staff, agencies and/or significant others to maximize independent functioning and meet service delivery needs. Care coordination may occur in community or agency-based rehabilitation settings.
ESSENTIAL FUNCTIONS:
- Maintains a positive and enthusiastic attitude.
- Develops and implements individualized program plans (PCISP) with each participant assigned to caseload.
- Coordinates and communicates services with appropriate agency staff, participants, external agencies, families, etc.
- Responsible for supervising, scheduling, training and recruiting of assigned staff.
- May work hours outside the general office hours7:30 - 4:00 operation time frame.
- Maintains up-to-date records, reports and general case management procedures in compliance with funding sources, CARF, and agency requirements.
- Distributes medications to participants assigned; responsibility is shared with co-workers.
- Follows all agency policies and procedures.
- Provide resources and assist participants and significant other, as needed to access community resources.
- Complete annual performance appraisals on assigned staff
- May work in a direct support role in order to maintain ratios and support your assigned staff.
- Conduct various pre-employment trainings and habilitation trainings
- Conduct annual participant satisfaction surveys, exit/discharge procedures and follow-up surveys for assigned participants.
- Attend meetings, in- services and professional development activities, as necessary
- May be asked to serve as the agency liaison for various committees
- Shall perform any other job related function as assigned
KNOWLEDGE AND SKILLS:
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- Good public relations and communication skills.
- Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of caseload management.
- Ability to synthesize data in client records to develop and implement appropriate and relevant rehabilitation plans and work adjustment training techniques.
- Knowledge of specific disabilities and the impact functional limitations present in a vocational setting.
COMMUNICATION SKILLS:
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- Participant – daily personal contact to implement behavior plans, provide rein forcers, vocational counseling and conflict resolution.
- Staff – periodic personal contact to coordinate and follow-up on program plan implementation.
- Community Agencies, Families, Etc. – periodic telephone and personal contact to coordinate services, conferences, and obtain information.
- Supervisor – periodic personal contact, as needed, to communicate need for assistance with caseload management, weekly schedule, and job priorities.
PHYSICAL REQUIREMENTS:
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- Sitting in/out of meetings to write records and in meetings.
- Standing to assist with problems and/or client training on the work floor, as needed.
- Speaking, hearing, visual ability to communicate.
TOOLS AND EQUIPMENT:
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- Operate a copy machine, computer
- Experience with Microsoft Word and Excel and other software packages
MENTAL REQUIREMENTS:
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- Ability to synthesize and interpret data and reports independently.
- Work with minimum supervision.
- Ability to work as a team member to facilitate service delivery.
- Patience and diplomacy when dealing with difficult clients, staff, and other agencies.
- Ability to handle multiple tasks and/or demands of one’s time from others.
EDUCATIONAL REQUIREMENTS/JOB EXPERIENCE
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- Bachelor’s Degree in rehabilitation, social service or humanities, preferred.
- One to two years in social work or case management related experiences with people with disabilities or other vocationally disadvantaged populations.
ADDITIONAL INFORMATION:
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- May be required to become a trainer and/or teach training classes for the organization.
- Occasionally requires to change work and/or personal schedules to meet time requirements of case conferences, meetings, etc.
- Responsible for the safety of all staff and clients under his/her supervision.
- Must be able to handle a large a caseload