Customer Service Representative

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessaryApply for the position today by completing the form and completing the assessment.

Salary Range: $8.00 - $10.00 per hour

Hourly Base Salary Based on Experience

Education: High school diploma or equivalent required; college degree preferred.

Experience: A minimum of two years in a customer service role, preferably within the insurance industry.

Communication: Strong verbal and written communication skills are essential. Must speak Spanish.

Problem-Solving: Proven ability to resolve conflicts and provide solutions efficiently.

Technical Skills: Proficiency in Microsoft Office Suite and familiarity with CRM software.

Customer-focused: Excellent interpersonal skills and the ability to build customer relationships.

Time Management: Capable of managing multiple tasks in a fast-paced environment effectively.

License, prefer willing to train. Licensing assistance is available.

Provide exceptional customer service and support

Process customer policy change requests.

Secure all Trailing Documents from customers.

Complete Evidence of Insurance requests.

Document each customer contact in Momentum.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Return all phone messages promptly..

Develop and maintain client relationships.

Obtain prospects information such as name, address, vehicle information and enter into quote sheets.

Provides on-going support to insurance clients as needed.