Service Specialist

Job Title: Service Specialist

Location: Grand Prairie, Texas

Job Type: Part Time/Full Time

Company Overview: Palace Poker is D/FW’s premier poker destination—where high-energy action meets first-class hospitality. We’re passionate about delivering exceptional service, upholding a secure and fully compliant environment, and creating a warm, inviting atmosphere for both our guests and our team. Located in the heart of D/FW, Palace Poker is where the excitement of poker and the comfort of a luxury club come together.

Position Summary: The Service Specialist, known internally as a Palace Girl, is a premier front-of-house role at Palace Poker—a luxury private poker club known for its elegance, exclusivity, and exceptional service. This role is ideal for individuals who exude poise, warmth, and confidence while delivering five-star guest interactions. Palace Girls serve as high-visibility brand ambassadors who combine the best of refined hospitality and curated presence. This is not a traditional service position—it is a luxury performance role that blends service, charm, and aesthetic presentation in a dynamic, upscale environment.

Purpose of the Role: To deliver tailored, intuitive, and engaging service in a luxury setting. Palace Girls elevate the overall guest experience by offering attentive, polished, and personalized hospitality that enhances every touchpoint on the poker floor—bringing grace, warmth, and consistency to every interaction.

Luxury Service Standards:

The Palace Girl embodies:

• Polished communication: Articulate, professional, and clear guest dialogue.
• Elegant presentation: Exceptional grooming, posture, and physical presence.
• Brand-aligned persona: Feminine, graceful, and consistent with club identity.
• Expressive service: Active listening, bright energy, and poised engagement.
• Discreet professionalism: Emotionally intelligent service with tact and refinement.
  
  

Key Responsibilities:

• Serve as an elegant and welcoming presence throughout the club.
• Proactively anticipate guest needs and deliver seamless, intuitive service.
• Maintain luxury-level presence, including confident body language, expressive eye contact, and upright posture.
• Deliver food and beverage service with accuracy, poise, and speed.
• Suggestively sell and promote menu offerings with complete product knowledge.
• Engage in polished, brand-appropriate conversation—no slang or informal language.
• Appear fully styled in costume, hair, and makeup per company grooming standards.
• Follow up with guests to ensure satisfaction and create memorable service moments.
• Work collaboratively with fellow team members and leadership to uphold a consistent service experience.
• Comply with all food, beverage, and alcohol service standards and safety guidelines.
• Represent the Palace Poker brand at all times through consistent tone, appearance, and behavior.
  
  

Qualifications:

• Must be 21 years of age or older
• Must have open availability for work schedule
• No prior hospitality experience required—luxury service training is provided
• Strong interpersonal skills and verbal fluency
• Comfort with glamorous grooming, including hair and makeup styling
• Ability to sell and promote food and beverage offerings with elegance and ease
• POS system familiarity and basic math competency
• English fluency required; additional languages are a plus
  
  

Note: This position is tailored for individuals who align with the Palace Girl brand identity, which reflects a feminine, highly polished presentation integral to the club’s curated guest experience.

Certifications & Training

• Completion of Palace Poker Orientation
• Completion of the Palace Poker Service Specialist Training Program
• Current TABC Certification and all legally required food and beverage service credentials
  
  

Physical & Environmental Requirements

• Extended standing and walking throughout shift
• Occasional lifting (up to 15 lbs.)
• Exposure to ambient noise, kitchen environments, and cleaning products
• Sustained energy, posture, and attentiveness in a dynamic, fast-paced setting
  
  

Palace Poker is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment is decided on the basis of qualifications, merit, and business need.