What are the responsibilities and job description for the Front Desk Receptionist position at Palace Law?
Customer Service Representative (CSR)
Palace Law is unique among law firms because of its Core Values:
- Creative, innovative, adaptable - We embrace curiosity in our search for better ways to do everything.
- Trustworthy - We trust each other and aspire to earn the trust of those we encounter with transparency, honest listening, speaking truthfully, and delivering what we promise.
- Do the right thing - We navigate justice together with our compass pointed toward the greater good.
- Team players - We are many hands working together to build a better workplace, a safer community, and more just society.
- Relentless, persistent, self-motivated - We strive to embody tenacity with action, passion with inspiration, and drive with success.
- Do what we love - Together with love, compassion, and joy, we do the work that is our legacy.
- Unique, diverse, authentic, real people - We could not “represent” anyone until we represent everybody.
- Live well - Our life and our work are not competing interests to be balanced but rather equal parts of who we are.
Reports To
The Customer Service Representative will report to the Operations Manager.
Job Overview
The Customer Service Representative is the first impression of Palace Law. The CSR quickly identifies clients and potential issues and needs and connects them to the Palace Law legal professionals who can best help them.
Responsibilities and Duties
- Answer phones, emails, and other electronic channels.
- Greet clients as they enter the lobby.
- Prepare, process and send outgoing mail.
- Intake potential new clients through our screening process.
- Assist support staff and legal professionals as needed.
- Scheduling appointments & sending out reminders to clients
Qualifications
- An outgoing, articulate, quick adapting, confident and friendly personality
- Compassion and empathy for the injured
- Detail-oriented.
- Tech competency - the ability to use, navigate, and quickly learn PC products, software systems, and web apps including Word, Excel, Microsoft Teams, Slack, and Trello.
- Time management skills to complete multiple tasks in a limited timeframe.
- Ability to enter data into spreadsheets and databases with no errors.
Benefits:
• Vacation/sick/holiday paid time off
• Medical, dental, vision, and life insurance after 90 days
• Short-term/long-term disability benefits
• 401k eligibility after 1 year of employment, includes employer contributions
• Great work environment with a remarkable group of co-workers
Please apply in confidence. When responding to this posting please send a cover letter and copy of your resume to include your salary requirements.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees.
Standard office hours are Monday-Friday from 8:00 am-5:00 pm
Salary : $20 - $24