What are the responsibilities and job description for the Payment & Investigation Specialist position at Pala Interactive, LLC?
Pala Interactive is a full-service, real-money and social gaming technology provider and operator which caters to both B2B and B2C markets. Pala offers a full spectrum of games across all distribution channels (web, download, tablet & smartphone). In Canada, they offer sports betting and casino games. In the US, they offer casino, bingo, and poker games.
Pala’s strength is its relentless focus on high quality, high functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.
Pala Interactive is hiring an iGaming Payment & Investigation Specialist. The position involves processing payouts and investigating/circumventing fraud for several online casinos throughout America and Canada.
The position is based out of Marlton, NJ. You should have the ability to work from this office. We will not be able to assist in relocation however candidates not currently in the area may still be considered.
Job Duties:
- Responsible for withdrawal processing and document review
- Investigate and respond to escalated payments/fraud related customer contacts
- Analyze player activity to prevent, identify, and report potential fraud
- Review and investigate daily AML and Fraud Alerts
- Assist customer service with payments related inquiries
- Assist with chargeback disputes and represtments
Qualifications:
- Ability to work from Marlton, NJ office
- Ability to work evening, weekend and holiday shifts
- Very comfortable with Microsoft Office and search engines
- Experience in poker and table games dealing/supervising
- Experience with other casino work
- Experience in iGaming is preferred
- Strong customer service skills
- Knowledge of electronic payments
- Interest in online gaming and sports betting is a bonus!
Job Type: Full-time
Salary: From $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Marlton, NJ: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you okay with our starting salary of $22 an hour?
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: One location