What are the responsibilities and job description for the Client Experience & Operations Coordinator position at Paint 'N Pour?
Client Experience & Operations Coordinator (Hybrid / Mostly Remote)
We are seeking a highly organized, detail-oriented Client Experience & Operations Coordinator to support our growing business. This role plays a key part in ensuring smooth day-to-day operations, exceptional customer service, and seamless event coordination. The position is 90% remote / hybrid, with occasional on-site or in-person needs as required. Candidate must be located in NYC and surrounding metropolitan areas.
Key Responsibilities
Customer Experience & Support
- Respond promptly and professionally to customer inquiries via email, phone, and messaging platforms
- Resolve customer concerns with empathy, clarity, and efficiency
- Serve as a primary point of contact for client communication before and after bookings
Event & Booking Management
- Manage private event inquiries from initial request through confirmation
- Coordinate event bookings, contracts, payments, and follow-up communication
- Maintain and manage party and event calendars to avoid conflicts and ensure accuracy
- Communicate event details internally to ensure seamless execution
Payments & Payroll Support
- Process customer payments and deposits for private events
- Assist with payroll processing, tracking hours, and ensuring timely and accurate payments
- Maintain organized financial and payroll records
Administrative & Operational Support
- Keep internal systems, calendars, and databases up to date
- Support day-to-day operational needs and special projects as assigned
- Identify opportunities to improve workflows, customer experience, and efficiency
Qualifications
- Strong written and verbal communication skills
- Highly organized with excellent attention to detail
- Comfortable handling sensitive information (payments, payroll, client data)
- Tech-savvy and confident using scheduling tools, booking platforms, and payment systems
- Ability to multitask and prioritize in a fast-paced environment
- Customer-first mindset with strong problem-solving skills
Work Environment
- 90% remote / hybrid role
- Flexible schedule with availability during core business hours
- Occasional on-site support or in-person coordination may be required
Job Type: Full-time
Pay: $45,000.00 - $58,000.00 per year
Benefits:
- Work from home
Work Location: Hybrid remote in New York, NY 10019
Salary : $45,000 - $58,000