Care Management Specialist (LPN or MA)

Position Summary

We are seeking a compassionate and detail-oriented Licensed Practical Nurse (LPN) or Medical Assistant (MA) to provide Principal Care Management (PCM) services in either a fully remote or onsite clinic setting. This role focuses on supporting patients with a single high-risk chronic condition through consistent, proactive engagement and care coordination.

Working under the supervision of a physician or qualified healthcare provider, you will play a key role in improving patient outcomes by monitoring health status, reinforcing care plans, and ensuring continuity of care. This is an ideal opportunity for a clinician who enjoys patient communication, chronic care support, and the flexibility to work either remotely or in a clinic environment.

Key Responsibilities

• Enroll eligible patients into the Principal Care Management (PCM) program
• Maintain ongoing patient engagement and participation in PCM services
• Conduct regular patient outreach via phone and secure messaging
• Serve as a consistent point of contact for assigned patients
• Assess patient-reported symptoms and medication adherence
• Identify and escalate significant changes in patient condition to the care team
• Reinforce and support implementation of individualized care plans
• Provide patient education to promote self-management and treatment adherence
• Coordinate care services, including specialist referrals, diagnostic testing, and follow-ups
• Accurately document all patient interactions in the electronic medical record (EMR)
• Track and report time spent on PCM activities in compliance with program requirements

Qualifications

• Active, unrestricted LPN license or Medical Assistant certification in Georgia or a valid compact license
• Prior experience in care coordination, chronic care management, or remote patient care preferred
• Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office
• Strong verbal communication skills, especially via phone-based patient interactions
• Excellent organizational skills and attention to detail
• Ability to work independently while maintaining consistent productivity and documentation standards

Compensation & Benefits

• W-2 employee position
• Starting pay: $22/hour and up, based on experience
• Health insurance: Company covers 50% of premiums for employees and dependents
• 401(k): Employer match up to 3%
• Paid federal holidays
• Opportunity for growth within a rapidly expanding care management program

Work Environment

• Flexible work setting: Choose between 100% remote or onsite at the clinic
• Remote employees must have a reliable internet connection and a private, HIPAA-compliant workspace
• Onsite employees will work in a clinical office environment
• Flexible and adaptable to evolving workflows and program requirements