What are the responsibilities and job description for the Medical Front Office Assistant position at Pain Relief Solutions?
Want an exciting position with a team of dedicated professionals caring for patients and each other? This position offers growth potential and personnel development. If you are interested in this, then Pain Relief Solutions is the place for you! Here at Pain Relief Solutions, we work as a team to deliver the best possible patient care to our community. This company offers the absolute best care and an opportunity for you to be a leader in healthcare! In addition, we offer competitive pay and benefits!
GENERAL SUMMARY OF DUTIES: Definition: Working under the supervision of the office Manager, the full-time Medical Front Office Assistant is responsible for answering calls, returning voicemails, processing patient referrals, scheduling visits and procedures, surgery scheduling, and submitting authorizations while providing customer service to all of our patients. Assisting Medical Assistants when needed. This position involves a heavy volume of phones.
EDUCATION: High school diploma, some college preferred.
EXPERIENCE:.
- At least three (1) years of experience in general office responsibilities and procedures.
- At least three (1) years of experience in medical office customer service.
REQUIREMENTS:
1. At least three (1) years of experience in general office responsibilities and procedures.
2. Must be computer literate.
3. Knowledge of the basic principles and practices of scheduling.
4. Ability to work well either alone or as part of a team.
5. Must be willing to travel to other office locations.
PREFERRED:
Spanish Speaking
KNOWLEDGE AND SKILLS:
1. Computer literate.
2. Good writing, analytical, and problem-solving skills.
ABILITIES:
1. Ability to communicate effectively.
2. Ability to operate standard office equipment, including but not limited to, computers,
telephone systems, typewriters, calculators, copiers, and facsimile machines.
3. Ability to follow oral and written instructions.
JOB DUTIES:
- Scheduling all needed appointments.
- Check in patients for their appointments.
- Responsible for all incoming scheduling calls and returning voicemails.
- Work on incoming new patient referrals.
- QA & correct any scheduling errors.
- Responsible for running Eligibility.
- Completing Authorizations and Appeals.
- Processing Medical Records
- Review and distribute incoming faxes.
- Scrub chart notes for errors on all assigned patients.
- Other duties as assigned.
ENVIRONMENTAL/WORKING CONDITIONS: Office settings.
PHYSICAL/MENTAL DEMANDS: Varied activities including sitting, walking, bending, reaching, lifting, and stooping. Requires eye-hand coordination, and finger dexterity. Occasional lifting/carrying items up to 50 pounds. Occasional stress from balancing multiple projects and deadlines.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.