What are the responsibilities and job description for the New Patient Coordinator position at Pain & Rehabilitative Consultants Medical Group?
About us
Pain & Rehabilitative Consultants Medical Group
“We have built a system that’s dedicated to help providers focus on what they do best: Provide Excellent Care.”
Pain and Rehabilitative Consultants Medical Group is an industry leader in both Acute and Chronic Pain Management and has been serving Northern California for more than 25 years. The providers at PRCMG have dedicated their professional careers to providing cost-effective medical care of the highest quality, with a commitment to exceptional service. Our providers are constantly furthering their education on the techniques and approaches to promote the most advanced, comfortable, and personalized pain management care. Our professional team includes board certified providers in the fields of Pain Management, Anesthesiology, Neurology, Physical Medicine & Rehabilitation, Medical Acupuncture, Behavioral Medicine and Psychology, Physical Therapy and more. Using our proven collaborative team and multi-modality approach to pain management, we are able to extend exceptional service and provide the best treatment plan to our patients. Our ultimate goal is to relieve suffering, help patients effectively manage their pain, and improve their quality of life by educating them, increasing their functional capacity and optimizing their use of medical resources. PRCMG recruits the highest quality providers in the industry. Our board-certified & experienced pain professionals manage everything from acute to chronic conditions. Our services include medical management, functional restoration program, brain injury program, psychological services, acupuncture, neuro-diagnostics, and interventional pain procedures.
For more information please visit: www.PRCMG.com and www.NCFRP.com
New Patient Coordinator
Pain and Rehabilitative Consultants Medical Group is a well-established Bay Area Physical Medicine and Rehabilitation Medical Group seeking for a full-time New Patient Coordinator in the Bay Area.
Essential Duties and Responsibilities:
- Serve as the first line of contact with new patients
- Receives incoming requests for new patient referrals from: Applicant Attorneys, Physician Offices, Patients, and Nurse Case Managers
- Enters new patient demographics and insurance information into EMR system
- Secures proper authorization for all referrals from workers compensation insurance adjustors, attorneys, or commercial insurance networks
- Corresponds with applicant attorneys, adjustors and physician offices to expedite delayed authorizations or records requests
- Retrieves medical records for all new patients scheduled
- Submits, follows up, and tracks authorization requests for new referrals
- Checks voicemail 3-5 times a day; Returns all phone calls by the end of the business day
Qualification/Requirement:
- Minimum of 2 years experience working in a medical office
- Previous Workers Comp Experience Required
- Superior verbal and written communication skills
- Excellent customer service skills
- Demonstrated ability to multi-task & prioritize
- Must have strong computer skills.
- Excellent phone etiquette
- Highly effective interpersonal, verbal, and written communication skills
- Exercised patience in a high-volume, high-stress environment
- Bilingual in English/Spanish is highly desirable
- Type at least 40 wpm
We offer a competitive benefit package including:
- Paid time off.
- Paid holidays.
- Medical, dental, and vision plan options.
- Qualified retirement plan eligibility with company matching.
- Signing bonus.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Private practice
- Rehabilitation center
Medical specialties:
- Pain Medicine
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Emeryville, CA 94608: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location
Salary : $18
