CSR

We are currently seeking a FULL-TIME FLOAT MEDICAL FRONT DESK under general supervision, provides a range of intake and associated administrative services pertaining to patients. Performs patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate. Will need to travel between Waldorf, Leonardtown and Ft. Washington. 

Education and/or Experience:

Associates Degree from an accredited program preferred.

Essential Duties and/or Responsibilities:

The Customer Service Representative may be assigned duties in the following areas, or other duties as assigned.

• Receives, greets, and lead patient check-in
• Handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry; refers callers as appropriate.
• Makes appointments for all medical services via telephone and over the counter.
• Keeps doctors schedule and schedule for office.
• Reviews patient registration to ascertain insurance coverage, researches missing information on forms, obtains signature and release forms.
• Assists patients or family members with the completion of medical forms.
• Collects patient fees as appropriate. Ensures these fees are applied to the patient account.
• Responsible for copying and maintaining records as needed.
• Responsible for maintaining patient waiting area.
• Enters data on computer as required.
• Follows established policies, procedures and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards. Reports any unsafe work condition or practice to Practice Administrator.
• Follows instructions; responds to management direction; accepts personal responsibility for actions, performance and results; keeps commitments; completes tasks on time or notifies appropriate person with alternate plan
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
• Independently works though situational issues and uses problem solving skills to achieve desired outcome.
• Must be personable and friendly with the ability to represent the facility in a professional manner at all times.
• May be required to travel to other locations as needed

Physical Demands

• Ability to stand, walk or sit for an extended period of time.
• Ability to stoop to file charts.
• Reaching by extending hand(s) or arm(s) in any direction.
• Communication skills using spoken word.
• Ability to see within normal parameters.
• Ability to hear within normal ranges.
• Little or no risk of exposure to blood borne pathogens.

Knowledge, Skills, and Abilities (KSA’s)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In compliance with the Americans with Disability Act of 1990, as amended, KURE SMART Pain Management and Bay Surgery Centers, LLC will make reasonable accommodations to enable individuals with disabilities to perform essential functions of this job. 

• Ability to work effectively in a fast paced environment. 
• Ability to problem solving and use critical thinking skills. 
• Ability to use interpersonal skills necessary to deal effectively with patients, visitors, employees, physicians, professionals and others both inside and outside the facility. 
• Must possess basic computer skills. 
• Must have knowledge of basic principles of Continuous Quality Improvement. 
• Must be versatile with an ability to perform a wide variety of duties, tasks and assignments. 
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Considerable knowledge of grammar, punctuation, spelling and arithmetic. 
• Skill in preparing and maintaining complex medical records and ensure their confidentiality. 
• Knowledge of planning and scheduling techniques. 
• Knowledge of patient registration procedures and documentation.
  
• Must be willing to travel.

We offer competitive salaries with benefits (health, dental, vision, 401K, PTO, etc.), a great team environment, and opportunity to be a part of something great!

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, or disability status. EEO/V/D