What are the responsibilities and job description for the Customer Service Specialist position at Paige Packaging Inc?
Company Description Paige Packaging Inc. is a leading manufacturer of corrugated boxes and custom packaging solutions, proudly serving customers since 1955. As an independent company, Paige Packaging offers responsiveness, flexibility, and personal service that larger organizations may not provide. A vertically integrated supply chain allows the company to maintain strong control over materials, quality, lead times, and costs. This structure supports reliable, cost-effective packaging solutions for customers across a broad range of industries. Team members join a stable, long-established organization focused on service, quality, and long-term customer relationships.
Role Description The Customer Service Specialist is a full-time, on-site role based in Elmwood Park, NJ. This role is responsible for responding to customer inquiries by phone and email, providing order status updates, and resolving issues related to products, delivery, and billing. The specialist will enter and review orders, coordinate with production, logistics, and sales teams, and ensure accurate information is communicated to customers. Daily tasks include tracking shipments, managing service requests, documenting customer interactions in internal systems, and following up to confirm resolution and satisfaction. The position also involves identifying recurring issues, sharing customer feedback with internal stakeholders, and supporting continuous improvements in service and processes.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Experience capabilities.
- Ability to maintain high Customer Satisfaction through proactive communication, problem-solving, and follow-through.
- Professional Phone Etiquette and clear, concise verbal and written communication skills.
- Experience handling order entry, tracking, and issue resolution in a business or manufacturing environment is preferred.
- Comfort working in a fast-paced, fully on-site setting with cross-functional teams (sales, production, logistics).
- Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
- Proficiency with basic office software and customer relationship management (CRM) or ERP systems; willingness to learn company-specific tools.
- High school diploma or equivalent required; additional education or training in business, customer service, or a related field is a plus.