Specialist: Patient Access (Full-time)

Patient Access Registration Specialist

Department: Patient Access
Status: Full-Time | 1.0 FTE | 40 Hours/Week
FLSA: Non-Exempt
Reports To: Manager: Patient Access
Location: Pagosa Springs Medical Center – Pagosa Springs, CO

Position Summary

Pagosa Springs Medical Center (PSMC) is seeking a courteous, detail-oriented Patient Access Registration Specialist to support front-end patient access and registration services. This role is essential to creating a positive first impression for patients while ensuring accurate registration, insurance verification, and payment collection for each encounter.

The Specialist greets patients in person and by phone, accurately enters and verifies patient demographic and insurance information in the Electronic Health Record (EHR), and supports efficient patient flow across hospital and clinic settings. When assigned to the Emergency Department, this role works closely with the ED care team to expedite patient care and improve outcomes.

Key Responsibilities

• Greet patients and visitors professionally and courteously, in person and by phone
• Accurately register patients and verify demographic, insurance, and guarantor information in the EHR
• Verify insurance eligibility and coverage for each encounter
• Collect, post, and document patient copayments and payments
• Scan and upload required documentation, including identification and insurance cards
• Ensure all required consent and HIPAA forms are completed and signed
• Apply correct patient identification bands and use two patient identifiers
• Provide general clinic and hospital information to patients as appropriate
• Assist patients with records requests and release of information forms
• Monitor incoming calls and faxes and route appropriately
• Maintain confidentiality and comply with all HIPAA and PSMC privacy requirements
• Support departmental productivity and accuracy standards

Emergency Department Assignment

• When assigned to the Emergency Department, collaborate with the ED team to support timely patient care
• ED assignments include an additional $1.00 per hour premium pay

Join a Hospital That Feels Like Family – In a Town That Feels Like Home

Pagosa Springs Medical Center is an award-winning, independent Critical Access Hospital serving the residents and visitors of Archuleta County and the surrounding region. As a modern rural hospital, PSMC delivers exceptional emergency, primary, and specialty care supported by advanced technology, a collaborative medical staff, and a leadership team committed to quality, safety, and patient-centered service.

At PSMC, you are not just a number – you are a valued team member whose contributions make a real difference. We prioritize professional growth, meaningful work, and a positive, supportive workplace culture grounded in our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect.

What you’ll find at PSMC:

• A supportive, collaborative culture where people truly care about each other
• Modern facilities and growing service lines
• Leadership that listens and invests in staff
• Opportunities to learn, grow, and advance your career
• A place where you can have direct impact on patient care and community wellness

Qualifications

Education

• High school diploma or equivalent required

Experience

• Customer service experience strongly preferred
• Prior healthcare or hospital registration experience preferred
• Electronic health record experience (Cerner preferred)

Certifications & Skills

• Current AHA BLS (Heart Saver) certification required
• Strong computer and typing skills, including Microsoft Office and Teams
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment with frequent interruptions

Work Environment

• Hospital and clinic settings with frequent patient interaction
• Exposure to work stress, interruptions, and communicable diseases
• Combination of sitting, standing, and walking throughout the shift

• Base Compensation Range: $18.00 - $27.83 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
• Cross-Training Differential: Patient Access Registration staff who are trained and regularly scheduled for shifts and work in the ED receive a Cross-Training Differential of an additional $1.00 per hour.
• Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
• Job Type: Full-time
• Shift Type: Week days
• Anticipated End Date for Posting: February 28, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.

Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.