General Manager

Position Summary:

Manages and directs the facility’s overall operational and fiscal performance in compliance with Company policies and procedures. Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

Essential Duties and Responsibilities:

• Direct, coordinate, and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
• Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances and develop and implement action plans to make appropriate adjustments.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
• Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
• Provide appropriate leadership in accordance with the Company culture and mission statement to promote positive employee morale and performance quality.
• Implement and manage KemperSports Core Initiatives at the facility.
• Provide direction, supervision, and guidance to management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
• Oversee and manage employment activities, including but not limited to personnel recruitment and selection, performance evaluations, training, compensation, discipline, and termination, etc., to ensure compliance with Company human resources policies and procedures.
• Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Assure the efficient and timely submission of all required operational, financial, budgetary, and related reports.
• Work with third parties to promote and increase golfer programs
• Perform other duties as necessary and appropriate.
• Additional ad hoc projects as assigned.

Qualifications:

• Exceptional human relations and customer service skills. Someone approachable, warm, and engaging.
• College degree preferred.
• 3-5 years applicable functional, supervisory, and/or management experience, preferably in the hospitality industry.
• Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, and staff management.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required, including nights/weekends.
• Positive attitude, professional manner, and appearance in all situations.
• Has a strong sense of urgency. Can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.
• Accommodating and analytical while producing highly precise and accurate work.
• Consistent and patiently thoughtful.
• Respond positively and actively to challenge and pressure, always sure of the ability to handle problems and people.
• A valid driver’s license.

Supervises:

Department Managers, which include Head Golf Professional, Grounds Superintendent, and Executive Chef.

Classification:

Full-time, Salaried, Exempt

Pay Range:

$90,000 – $110,000 annually

KemperSports Management is an Equal Opportunity Employer