Mitigation First Responder

Job Description: Emergency Response Manager

Company: Page Restoration

Location: Wylie, TX (and surrounding areas)

Compensation: $52,000 base salary 2% commission on sold jobs (Potential to make $100k )

Benefits: Company vehicle (take-home), PTO/Vacation, Health Insurance (after 90 days)

Who We Are

Page Restoration is a family-owned restoration company serving homeowners in their time of need. We specialize in water damage mitigation, mold remediation, and full-service restoration.

Our mission is simple:

When the worst happens, let our family take care of yours.

We move fast, communicate clearly, and advocate for our customers—especially when insurance companies push back.

Position Overview

We are looking for a driven, high-urgency Emergency Response Manager to be the first on-site contact for new water damage and mold remediation jobs.

This role is responsible for:

• Responding quickly to incoming leads
• Inspecting the loss
• Educating the homeowner
• Closing the job on-site
• Getting mitigation started immediately

This is not a sit-back sales role. This is a frontline, high-impact position where speed, confidence, and trust-building are critical.

Key Responsibilities

First Response & Inspection

• Respond to new job leads and arrive on-site promptly
• Assess water/mold damage and determine scope of work
• Take photos, measurements, and detailed notes

Customer Communication & Sales

• Clearly explain the mitigation process to homeowners
• Educate customers on why immediate action is critical
• Answer questions and build trust quickly
• Secure signed work authorization on-site

Job Initiation

• Coordinate with production team to begin mitigation ASAP
• Ensure proper documentation is captured and submitted
• Communicate job details clearly to office and field teams

Relationship Building

• Represent Page Restoration professionally at all times
• Build strong relationships with homeowners and referral partners
• Look for opportunities to generate future referrals (plumbers, agents, etc.)

Compensation & Benefits

• Base Salary: $52,000/year
• Commission: 2% on all sold jobs
• Company Vehicle: Take-home truck provided
• PTO/Vacation
• Health Insurance: Available after 90 days
• Uncapped earning potential

What Success Looks Like

• High close rate on first visit
• Fast response times to new leads
• Strong communication with customers and team
• Clean, accurate job documentation
• Smooth handoff to production team

Qualifications

Required:

• Valid driver’s license with clean driving record
• Ability to be on-call and respond to emergency jobs
• Strong communication and people skills
• Self-motivated with a sense of urgency
• Sales experience in restoration/mitigation (2 years)
• Experience in restoration/mitigation
• Experience with MICA/DASH, Xactimate
• Familiarity with water damage or insurance claims process

Who You Are

• You move fast and take initiative
• You’re confident asking for the sale
• You’re comfortable walking into high-stress situations
• You can connect with people quickly and earn trust
• You don’t wait—you act

Why This Role Matters

This position directly impacts how quickly we serve customers and how many jobs we secure. You are the first impression of our company and the reason homeowners choose us in an emergency.

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience:

• Water damage restoration: 1 year (Preferred)
• Field sales: 1 year (Preferred)
• Work Location: In person