Automotive Dealership Service Customer Care Specialist

WANTED!!

Experienced Service Customer Care Specialist

Full Time - Immediate Openings!

High Volume Premier Auto Group Page Honda & Toyota is seeking professionals to communicate with our customers.

No Experience required, but Experience is preferred in Automotive BDC, Call Center, Customer Care related areas, Home Improvement, Timeshare, Fund Raising, Appointment Setting. Call Center Experience is a Huge Plus and HIGHLY Preferred!!

**PLEASE NOTE THIS IS PART OF THE INTERVIEW PROCESS**

TO APPLY FOR THE JOB, PLEASE CALL HUNTER: CELL # 313-455-4630

**Great Bonus Plan**Benefits**Training**Great Work Environment**

Don’t Wait – Call Hunter Now!

We're looking for an enthusiastic and positive individual who thrives in a fast paced environment and look for career development in an employee oriented family-owned business.

Page Automotive

1819 S Telegraph Road

Bloomfield, MI 48302

Job details

Job Type: Full-time

Number of hires for this role: 2

Location: 1

Requirements:

- Previous automotive dealership BDC experience preferred

- Great communication skill and excellent customer service skill

- Be extremely comfortable with technology, the computer and video content

- Call center or BDC related experience highly recommended

- Microsoft office proficeincy

- Enthusiastic and friendly demeanor

- Team oriented and willing to learn

Page Automotive offers a competitive benefit package to include:

Above market pay plan

Health insurance

Dental insurance

401(k) matching

Paid time off

Employee vehicle purchase discounts

Short and Long-term disability

Career advancement opportunities

Continuous internal training program

Great Team Environment - This is a career, not a job!

Full Job Description

Are you not happy with your current working environment or a below-value pay plan? Are you searching for a career that you will be very well compensated, gives you the opportunity to broaden and improve your skill set, make a great living, and also have fun in an employee-oriented environment? That’s what Page Automotive is all about. If you have the drive to perform and excel, we want you come work with us in the beautiful Bloomfield Hills!

We are looking for an enthusiastic SERVICE BDC Rep to join our Service team. You will have one of the most critical roles at our dealership. You're the first voice to our service customers when they consider our dealership when calling, emailing, or chatting online. Your ability to quickly answer questions, help set up appointments, explain the detail of service work and use our state-of-the-art technology will keep our dealership in a competitive position in the market.

You will be working with our service team, using technology, to answer phone calls, reply to emails, send text messages and create videos when needed. We look forward to your great energy, effort, and enthusiasm that make a remarkable difference in our business.

Page Automotive has been serving Metro Detroit market for over 50 years. We truly care about our employees and their families. We also support your career goals with long-term career options in sales and management; because we know our success comes from yours.

Job Responsibilities

• Interacting with customers via inbound and outbound phone calls, email, video and online chat to answer questions and scheduling appointments for our service department
• Reaching out to missed appointments and pre-appointment reminders
• Answering daily inbound calls and listening to voice mail and following up with customers
• Assisting in the service lane to greet customers when necessary
• Advocating the benefits of regular service works and promoting dealership before customer comes to the dealership
• creating great customer experience by using video technology to provide service detail when needed
• Logging all Customer comments.
• Scheduling follow-up contact if no appointment is made.
• Contacting Customers using scripts to schedule appointments for Service.
• Confirming scheduled appointments.
• Posting scheduled appointments on appointment board
• Contacting and Rescheduling no-show Customer appointments.
• Updating Customer changes in database.
• Ability to meet or exceed monthly goals.

Qualifications

• Previous experience in BDC or customer service highly preferred
• Strong communication skills (both verbal and written) and be open to taking short videos for customers
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfortable working with technology (computers, mobile phones, video)
• Valid driver’s license required as well as clean driving record
• Professional appearance and work ethic
• Outstanding organizational and multi-tasking skills

Submit your resume to this job posting:

Please include your name, address, phone number, and email address, when you can interview and when you can start!

Work Remotely

• No

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Ability to Commute:

• Bloomfield Township, MI (Preferred)

Ability to Relocate:

• Bloomfield Township, MI: Relocate before starting work (Preferred)

Work Location: In person

Salary : $42,000 - $60,000