What are the responsibilities and job description for the Experienced Service Business Development Manager (59744) position at PAG CDJR LN LLC?
Job Responsibilities:
- Ensure appointment forecasts are achieved according to the agreed quarterly forecasts
- Ensure daily communication with the Service Director regarding the appointment schedule
- Download all required manufacturer manifest lists before the monthly deadline and schedule additional service appointments using these lists.
- Maintains a daily service appointment count previously set by management.
- Contacts all service appointments 24 hours before their appointment to confirm.
- Contacts all no-show customers to reschedule their appointment
- Ensure recording and reporting of all incoming sales/service inquiries.
- Produce weekly and monthly reports for the GM and other Senior Management
- Establish performance targets for each Business Development Representative (BDR)
- Monitor and maintain the BDC department's financial performance vs. budget
- Manage the BDR team to reach all customers during the survey period in accordance with dealership and OEM standards
- Maintain and cultivate recall and service galley lists
Job Qualifications:
- Demonstrate organizational skills and be detailed oriented
- Ability to collect and analyze appropriate performance metrics- Create relevant reports
- Ability to recruit, train and motivate the BDR team
- Always lead by example: outgoing, personable, energetic, team player
- Ability to interact with both senior and peer managers within the dealership
- Demonstrate an understanding and devotion to the business interests of the dealership
- Ability to create and maintain a professional work environment
- Maintain standards for delivering sales opportunities to the sales or service departments
- High school diploma or the equivalent. College-level achievement preferred
- Ability to read and comprehend instructions and information
- Five years of automotive business development center experience
- Supervisory experience preferred
- Valid driver license
- Professional personal appearance
- Excellent communication skills