Call Center IT Support Technician

Amentum is seeking a Call Center IT Support Technician to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. You enjoy providing Tier 2 support while multitasking in a fast-paced call center environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally. Responsibilities: Provide Tier 2 IT call center support to end users for software and hardware troubleshooting Installs, modifies, and repairs computer hardware and software both in person and using remote access tools Provide support for on-site and remote (via Citrix) technology integration including laptops, printer networks, and VOIP systems Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Utilize ServiceNow to create, update, and close incident and service requests Assist with configuration and support for agency issued mobile devices Help mentor and train colleagues and junior technicians with core IT principles and technologies Provide excellent customer service, while serving as a technical expert and liaison to NIH clients and contract staff Maintains current knowledge of relevant technology as assigned Assist Service Desk with answering phones when needed Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. Compensation: The hourly range for this position is between $28.00 - $31.00/hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical dental and vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, 15 days annually of paid time off, and parental leave. Minimum Requirements: At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software ServiceNow ticketing system experience Experience averaging about 10–12 tickets a day Experience troubleshooting Microsoft 365, including Outlook and Teams Multi-factor authentication (MFA) troubleshooting experience Experience with hardware and memory installations, laptop/desktop imaging and backups, system updates, and software pushes Understanding of enterprise-level IT environments Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals Must have a valid, REAL ID driver's license to enter federal buildings (or other acceptable documentation, such as a valid U.S. passport book or card, etc.) Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Preferred Qualifications: Experience working in a high-paced, high-volume Government Client environment Experience handling Personal Identity Verification (PIV) cards MacOS experience Microsoft Intune experience Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures Excellent writing, communication, and organizational skills Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Welcome back! We encourage you to check on the status of your current job applications with us. You can also search for a list of our current job openings and see if there are any new positions that might be a good fit for you. Thank you for continued interest in employment with Amentum. For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies. With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients. Our headquarters are in Chantilly, VA. Find us online at https://www.amentum.com/ If you need a reasonable accommodation for any part of the employment process, please contact us by email at TAOps@amentum.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. EEO including Disability/Protected Veterans Labor Laws Posters Amentum has become aware of unauthorized individuals who are falsely using the Amentum name and /or logo in an attempt to solicit fees from potential job seekers. These deceptive and unauthorized individuals are soliciting money, promising placement in a position with Amentum. Please note any communication requesting any amount of money in exchange for employment with Amentum is fraudulent. These communications do not originate from Amentum and are not associated with the recruitment process. Amentum and its affiliates never charge candidates fees or payments of any kind in order to secure employment. As a precaution, we recommend you do not disclose personal or financial details to anyone as a response to an unsolicited email, social media, or dating website request. Amentum will never as ask for a placement fee or any other fee to expedite the hiring process. If you are contacted by anyone offering employment with Amentum, you should never be asked to pay a fee for recruiting. Amentum personnel will always send email from an identifiable corporate account (ending in @amentum.com) and never from a public email account like Yahoo!, Google, Gmail, or Hotmail. If you are contacted regarding a fraudulent employment proposal, we encourage you to alert your local law enforcement agency/police authority. To read more about Amentum’s commitment to ethics, please click here.

Salary : $28 - $31