Behavioral Case Manager

Position Summary:
The Behavioral Health Case Manager provides comprehensive care coordination and support services to individuals experiencing mental health and/or substance use challenges. This role focuses on assessing client needs, developing individualized service plans, connecting clients to appropriate resources and monitoring improvement to promote stability, recovery and overall well-being.

Key Responsibilities:

· Conduct comprehensive assessments to evaluate clients’ mental health, social and environmental needs

· Develop, implement and regularly update individualized care/service plans

· Coordinate care across providers, including in-service/shelter site case managers, therapists, psychiatrists, primary care and community resources

· Provide ongoing case management, including regular client contact and improvement monitoring

· Advocate on behalf of clients to ensure access to appropriate care and services

· Maintain accurate, timely and compliant documentation in accordance with organizational and regulatory standards

· Respond to crises and provide appropriate intervention or referrals as needed

· Educate clients and families about treatment options, coping strategies and available resources

· Participate in interdisciplinary team meetings and case reviews

· Facilitate psychoeducation groups

Qualifications

· Bachelor’s degree in counseling, Social Work, Psychology or a related field (Master’s preferred)

· Relevant experience in behavioral health, case management or social services

· Knowledge of mental health disorders, substance use disorders and community resources

· Strong interpersonal, communication and organizational skills

· Ability to manage a caseload and work both independently and as part of a team

· Familiarity with electronic health records (EHR) systems and documentation standards

· Valid driver’s license, reliable transportation and insurance

Preferred Skills

· Experience with crisis intervention and de-escalation techniques

· Cultural competency and ability to work with diverse populations

· Certification in case management (e.g. CCM); Certified Alcohol and Drug Counselor (CADC) or relevant licensure (e.g. LPC, LSW)

· Knowledge of trauma-informed care and recovery-oriented approaches

Work Environment

This position may involve a combination of office-based work and community outreach, including shelter site visits or visits to partner organizations. Flexibility in scheduling may be required to meet client/organizational needs.

Physical and Mental

· Ability to travel locally for client visits and service coordination

· Capacity to manage emotionally complex situations with professionalism and empathy

· Prolonged periods of sitting, documentation and computer use

· Ability to lift and/or move up to 15 pounds

Equal Opportunity Statement:

PADS Lake County is an equal opportunity employer and is committed to creating an inclusive environment for all employees and clients.

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Social Work: 1 year (Preferred)

Ability to Commute:

• Waukegan, IL 60085 (Preferred)

Work Location: In person

Salary : $23 - $25