What are the responsibilities and job description for the Tax Call Center Rep. position at Padmore Global Connections LLC?
Work Arrangement: Onsite
Agency Interview Type: No Interview Required
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
IN-DOR-Call Center Rep.
Complete Description:
Call Center Job Description.
Responsibilities include:
· Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
· Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
· Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
· Respond to a variety of tax inquiries.
· Access data utilizing basic computer skills.
· Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
· Comply with all ethical and confidentiality requirements.
Tax analyst Job Description:
Responsibilities include:
The essential functions of this role are:
· Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
· Review accounts and properly apply payments to taxpayer accounts as needed.
· Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
· Review and close files paid in full, dismissed, or discharged.
· Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.
· Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
· Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.