What are the responsibilities and job description for the Front Desk Staff position at padelx.us?
Padel X is a premium padel club and lifestyle brand redefining the sport in the United States. With locations currently open in Miami and Boca Raton, and Miami Beach and West Palm Beach coming soon, Padel X offers state-of-the-art facilities, elite coaching, competitive tournaments, and dynamic social programming.
Designed for players of all levels—from beginners discovering the sport to high-level competitors—Padel X blends sport, wellness, and community into a modern club experience. Through thoughtful design, elevated hospitality, and strategic partnerships, Padel X is building one of the most exciting padel communities in the country.
Padel X is seeking a Front Desk Associate to join our team at our Miami location. This is a full-time, on-site position and serves as the first point of contact for players and guests, playing a key role in delivering the elevated experience Padel X is known for.
In this role, you will welcome members and visitors, assist with court bookings and lesson scheduling, manage incoming calls and inquiries, and support daily club operations. The Front Desk Associate helps ensure that every player—from first-time visitors to regular members—has a seamless and welcoming experience at the club.
Additional responsibilities include maintaining an organized and professional front desk environment, assisting with administrative tasks, and supporting tournaments, events, and club programming when needed.
- Strong customer service and communication skills with a friendly, professional demeanor
- Experience handling front desk or receptionist duties, including excellent phone etiquette
- Basic computer proficiency for scheduling systems, registrations, and administrative tasks
- Strong organizational skills and attention to detail in a fast-paced environment
- Ability to multi-task and problem-solve while maintaining a positive guest experience
- Previous experience in hospitality, fitness, sports clubs, or recreational environments is a plus
- Availability to work evenings, weekends, and holidays as needed