What are the responsibilities and job description for the Restoration Estimator-PacWest Restoration-Damage Repair position at PacWest Restoration Inc?
Benefits:
Restoration Estimator - Portland, OR
Salary $65,000 to $85,000 – Depending on Experience - Full Benefits Package
Key Responsibilities:
Project Scoping & Sales:
Post Production Responsibilities:
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Restoration Estimator - Portland, OR
Salary $65,000 to $85,000 – Depending on Experience - Full Benefits Package
Key Responsibilities:
- Customer Service, Communication, and Sales - Serve as Initial primary contact with owners, adjusters, and consultants.
- You are the first response to job opportunities. It is your job to dispatch to a project, inspect & sign the job. You will call the customer typically before the mitigation is complete to introduce yourself and set up a site inspection to gather the necessary information pertaining to the reconstruction necessary to complete the project.
- Educate the customer on the processes of reconstruction, insurance process, job schedule and completion, and establish realistic expectations for the process.
- Scope development, negotiation and agreements with customers and adjusters.
- Create repair estimates using industry programs– Xactimate and Xactanalysis
- Consistently identify potential site hazards (asbestos, lead paint, mold, etc.).
- Must conduct oneself professionally and with courtesy at all times. Must be proactive conveying information and be immediately responsive to requests for information.
- Comprehensive understanding of customer service, principles and practices.
- Attention to detail and keen sense of safeguarding other people's property and information.
- Work closely with all customers and adjusters to fulfill excellent service experience.
- Ensure all communication between customer work partners is handled effectively using professional techniques and excellent communication so that all work provided by subcontractors or in-house employees meets or exceeds Company standards and creating return customers, not just of the customer, but the referring parties, insurance company etc.
- Ensure delivery of excellent customer service and communication.
- Customer inquiries/complaints are monitored, quickly acted upon, and properly recorded in Dash.
- Initiate all required contracts, authorizations, and other required documents with customers.
- Documentation of work flow process in job notes located in the project file in Dash, in a timely and accurate manner within the designed timeframes.
- Make calls daily and/or correspondence to customers and adjusters to collect balances owed.
- Work with coordinators, customers, and adjusters to resolve outstanding issues.
- Update customer files with payment and contact information.
- Arrange payment plans when necessary.
- Create and maintain good relationships with partners, vendors, insurance carriers, adjusters, supervisors, co-workers, and customers.
- Track and record incoming customer payments on your collections tracker.
- Work closely with Office Manager for all legal matters pertaining to past due customer accounts and property liens.
- Accountable for reducing delinquency of customer accounts.
- Create accurate floor plans in Xactimate Sketch.
- Residential/Multi-family estimating experience.
- Create and adhere to acceptable budgets and address overages as they present themselves.
- Independently manages own work.
- Make routine calls to customers to collect progress payments and final invoicing.
- Assist in pricing change orders and supplements.
- Complete all open items and supplements and supply info to the adjuster.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Assist in the development and continuing improvement efforts of the company.
- Comply with company and department policies, procedures, guidelines, and standards.
- Attend sponsored operations and safety training courses as required.
- At least 3 years Xactimate estimating experience.
- Must use corporate standards for Xactimate estimates, proposals, etc.
- Extensive Customer Service experience.
- Microsoft office skills.
- Professional demeanor and appearance, excellent Telephone skills.
- Ability to work well with others, maintain professional interaction with co-workers and vendors.
Project Scoping & Sales:
- Meeting adjusters on the job-site
- Delivering estimates and final billings
- Maintaining good reporting to know all work in process and that we are taking advantage of all opportunities to serve our clients.
Post Production Responsibilities:
- Contact all customers to ensure that they are pleased with the project.
- Ensure that all invoices are prepared and processed quickly.
- Collect any outstanding payments as needed.
- Review project profitability to ensure we met our target of 50% GP.
- Hold a project debriefing to discuss how the project was handled and what should have been done differently to continuously enhance and improve processes within the company.
- Health Insurance (including Vision, Dental & Life)
- Retirement plan with company match
- Sick Time, Vacation & Holiday Pay
- Advancement Potential
- Company Vehicle, Insurance, Fuel Card
Salary : $65,000 - $85,000
