What are the responsibilities and job description for the Manager Patient Care Services- PACU position at PACU - McLaren Careers?
Position Summary:
Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.
Essential Functions and Responsibilities:
- Maintains operational responsibility for nursing and health care services on the unit.
- Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
- Promotes collaboration regarding patient care issues with various staff levels and disciplines.
- In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
- Plans unit conferences, educational endeavors, and in-service meetings for staff.
- Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
- Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
- Assures appropriate delegation and supervision of patient care.
- Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
- Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
- Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
- Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
- Maintains regulatory readiness.
- Performs other duties as required or requested.
Qualifications:
Required:
· Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience
OR associate’s degree with 5 years of nursing-related experience
· Licensed as a Registered Nurse to practice nursing in Michigan
· BLS Certification
Preferred:
· Master’s degree in a related program
· A minimum of 2 years’ leadership experience
· ACLS Certification
Knowledge, Skills, and Abilities:
· Knowledge of the patient population on the assigned unit and CMS and Joint Commission regulations
· Ability to perform chart audit and process review
· Manages highly sensitive patient, family, and system information
· Demonstrates the ability to work in a fast-paced environment utilizing tact, patience and diplomacy
· Maintains knowledge and awareness concerning hazardous waste and quality control
· Maintains knowledge and awareness of Michigan Department of Public Health standards
· Demonstrates experience in team-building skills and self-directed work teams.
· Knowledge of occupational health and safety, ergonomics, workers’ compensation, and OSHA regulations
· Demonstrates ability to communicate a variety of instructions furnished in written, oral, diagram, or schedule form
· Demonstrates ability to interact with people at various levels in a courteous, tactful and poised manner
· Demonstrates ability to effectively prioritize work, delegate to others, communicate with culturally diverse population and facilitate processes to ensure efficiency and cost-effectiveness
· Computer skills