HR Services Manager

Overview

Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

Pactiv Evergreen is committed to a diverse and inclusive workforce.  Pactiv Evergreen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law.  For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

 All information will be kept confidential according to EEO guidelines and applicable laws.

Responsibilities

HR Services Manager

Provides leadership to our centralized myHR shared services team who support the employee needs across all Pactiv Evergreen locations.  Accountable for managing people, setting direction and deploying resources. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with internal or external partners where formal authority is not held.

Responsibilities:

• Lead the myHR Services Team, a centralized team of HR Coordinators who support all processes related to the employee-life cycle for PTVE, providing a seamless service of quality that meets and exceeds customer expectations and requirements
• Ensure that myHR Services Team members are equipped in knowledge and training to service business advice on HR transactional and policy related matters
• Ensures efficiency of myHR Services service center operations, technology, and transaction processes monitoring performance against SLAs
• Establishes or assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs that focus on continuous operational process improvement
• Collaborates and coordinates services with the human resource solutions technology and analytics team, human resource managers and COE team members across multiple locations
• Acts as a resource to management and employees responding to inquiries including but not limited to HR policy, life, health, disability insurance, medical, dependent care spending accounts, COBRA, and other paid time off as well as retirement plans and fleet services
• Ensures that appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed. Performs routine audits and quality control of these transactions
• Work with Business Stakeholders to continuously review team processes and procedures relating to the full employee life-cycle ensuring that documentation and processes align with employment practices
• Other related duties as assigned

Qualifications

First level managerial role responsible for leading a team of professionals and/or supervisors, or supervises large, complex technical or business support, or production operations team(s).

• Responsible for the development of direct reports by way of pay reviews, performance management and relevant training

Accountability

• Is accountable for the short- to medium-term performance and results of a team within myHR Services
• Takes action to monitor and manage costs related to own work and that of the team

Impact

• Impact is generally limited to the achievement of short- to medium-term goals; may be required to develop and manage operational initiatives to realize operational and strategic plans
• Adapts departmental plans and priorities to address resource and operational challenges

Knowledge & Application

• Decisions are guided by policies, procedures and business plans; receives guidance from peers, Managers, Directors.
• In-depth knowledge of principles and practices within the HR professional discipline and multiple HR technical areas

Problem Solving

• Resolve issues that are differing, but related, by use of evaluation, judgment, and interpretation to help others select the right course of action which may impact the longer term

Interaction

• Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion and adaptation of presentation
• Requires objective review of difficult work problems, obtaining cooperation or approval

Qualifications Required:

• A Bachelor's degree in a relevant discipline.
• A minimum of 5 years of relevant experience supporting HR programs and processes
• Minimum of 3 years supervisory/team leader experience
• HR Call Center Supervisor/Manager experience
• HR Certifications preferred.
• Familiarity with Workday and Case Management Solutions.
• Advanced knowledge of Microsoft Office suite and Visio.

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