Quality Care Coordinator

Salary Range: $21.00 to $27.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Flu Vaccine Considerations

Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO is looking for a Care Coordinator to work in our Branford office location. The hours are Monday through Friday from 8:30am until 5:00pm.

The position coordinates patient care and interdisciplinary team communication.

Essential Functions

• Serves as liaison for coordination of care in all aspects of patient needs i.e. scheduling, procedures, new patient, etc.
• Provide support to patients throughout their continuum of care for patient visits, procedures, etc.
• Gather all information for optimization of visit or procedure and communicate it to all necessary individuals
• Achieve desired outcomes based on department metrics i.e. Quality, Office, etc.:
  • Access to care
    • Ensure appointments are made within 24 hours of request
    • Ensure appointments with specialty are made within one week
    • Ensure appropriateness of outgoing/incoming care coordination
  • Gaps in Care
    • Ensure patients arrive to appointment(s)
    • Ensure EMR reports/notes are sent to referring provider and/or received from referred to provider
  • Patient Experience
    • Identify patient barriers as it relates to patient experience with the use of Press Ganey tools.
• Identifies and resolves barriers affecting the delivery of patient care and assists with implementation of quality initiatives.
• Maintains an interdisciplinary approach to patient care, support, schedule and resource referrals.
• Utilize Electronic Medical Record (EMR) to ensure coordination of integrated care.
• Collaborate with other departments, divisions, or outside entities to ensure patient experience and needs are met.
• Provide individualized care, support and resources to the patient to mitigate access barriers.
• Other Duties as assigned

Skills and Knowledge

• Knowledge of Electronic Medical Record, EPIC preferred
• Excellent communication skills to patients, providers, staff, and management
• Ability to create reports and provide data
• Knowledge of quality metrics and care within a medical practice

Education and Experience

• High School Diploma or equivalent, Associates preferred
• 3 years working in a medical office