What are the responsibilities and job description for the IT Contract Coordinator position at PACS?
General Purpose
The IT Contract Coordinator role oversees the lifecycle of contracts supporting our IT operations. This role is critical in ensuring that IT agreements (software licenses, service agreements, hardware purchases, cloud services, etc.) are negotiated, documented, and managed in accordance with company policies, regulatory requirements, and strategic objectives. This role works closely with internal stakeholders and legal teams to ensure contracts meet business needs and mitigate risk.
Essential Duties
- Review, negotiate, and manage IT-related contracts including software licenses, cloud services, maintenance agreements, and hardware purchases.
- Manage contract transfers and assumptions, ensuring seamless transitions and proper documentation when ownership or obligations change.
- Maintain a centralized repository of contracts and ensure timely renewals and compliance.
- Identify and mitigate risks associated with contractual terms and vendor engagements.
- Work with legal counsel to ensure contract language aligns with regulatory, compliance, and company policy requirements.
- Develop and maintain strong relationships with IT vendors and service providers.
- Collaborate with IT, procurement, legal, and finance teams to align vendor strategies with business goals.
- Track vendor issues and work to resolve disputes or performance concerns promptly.
Strategic And Operational Support
- Analyze vendor spending and seek opportunities for cost reduction and value creation.
- Track and evaluate vendor SLAs
- Contribute to IT sourcing strategies and procurement best practices.
- Ensure adherence to IT governance frameworks and procurement policies.
- Provide regular reporting and updates to senior management on vendor and contract status.
- Provide administrative and operational support as needed, including assistance with vendor onboarding, tracking invoices, managing telecom service agreements, and coordinating account or service closures — ensuring accurate documentation and compliance with internal policies.
Supervisory Requirements
No supervisory requirements.
Qualification
Education and/or Experience
- Experience in IT vendor management, contract negotiation, or procurement.
- Familiarity with IT products, telecom services, and licensing models (e.g., SaaS, laaS, cloud platforms)
- Excellent negotiation, communication, and relationship management skills.
- Strong analytical and organizational skills with attention to detail.
- Experience with contract management tools or procurement systems (ServiceNow a plus)
- Familiarity with legal terminology and contract structures.
Physical Demands
- Primarily sedentary role requiring extended periods of sitting at a desk and working on a computer
- Frequent use of hands and fingers for typing, data entry, and document review
- Visual acuity to read contracts, spreadsheets, and digital documents with attention to detail
- Occasional standing, walking, and reaching for files or office equipment
- Ability to communicate clearly in person, by phone, and through digital platforms
- Moderate mental focus and sustained concentration to analyze complex contracts and vendor data
- Minimal physical exertion; may involve light lifting of files or office materials (up to 10-15 lbs)
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
Join PACS: Elevate Healthcare with Us!
PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.
If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!
Join Our Team and Thrive!
At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.
Our Comprehensive Benefits Include
- Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
- PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
- Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
- Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
- Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.
Join us at PACS and take advantage of a workplace that truly values you!