Sales Support & Customer Service Rep

PacMin Studios brings imagination to life with visually dynamic marketing solutions for industries ranging from aviation and aerospace to events and entertainment. A leader in our unique industry for 80 years, PacMin Studios has been creating custom scale models, trade show exhibits, dynamic graphics, and promotional solutions to help businesses build key relationships.

Our culture is about teamwork, mutual respect, pride of ownership and an unshakable commitment to quality. Who we are is every bit as important as what we are…the culmination of talented professionals and experienced staff collaborating to provide “wow” for our customers. We’re dedicated to high performance, take pride in our accomplishments, and simply enjoy one another’s company. Our culture permeates everything we do, from supporting and relying on one another to the lasting friendships we build along the way.

Are you ready to contribute to the growth and success of a top workplace like PacMin Studios? We are in search of a full-time Sales Support & Customer Service Rep who is eager to make an impact at work and in the community. We offer career growth opportunities, as well as a full benefits package including a 401k plan with a company match.

PURPOSE: Provides general support to the Sales department

EXPERIENCE: Previous experience in Office Administration, Customer Relations, Account Management, or Customer Sales.

KNOWLEDGE, SKILLS AND ABILITIES DESIRED:

• Must have good problem solving skills
• Must have excellent internal/external customer service skills
• Ability to work in a team environment and work productively in team assignments
• Must be engaged and be able to prioritize
• Must have excellent computer skills
• Ability to develop strong relationships with customers
• Excellent organizational, planning and prioritization skills.
• Fluent in written and spoken English

DUTIES/RESPONSIBILITIES:

• Answer General, Customer Relations, and Sales phone lines; assisting callers with inquiries.
• Manage Sales inquiry mailbox in Microsoft Excel; respond to inquiries in a timely manner.
• Assist with order, quote, and shipping information data entry requests when needed.
• Follow up on active orders as requested to address any production or shipping concerns.
• Coordinate with logistics team to ensure products ship as instructed by Sales team.
• Coordinate and schedule meetings for the Sales team
• Contact the customer or freight carrier on the Sales team’s behalf to obtain shipping information and/or details if needed.
• Prepare various sales, logistics and production reports.
• Update customers directly on order status when needed.
• Follow up on graphics inquiries with the customers.
• Account Management of small to medium key accounts.
• Assist team with day-to-day administration
• Assist with other departments when needed

PacMin Studios is an Equal Opportunity Employer