What are the responsibilities and job description for the Patient Services Representative position at PACKARD HEALTH INC?
Essential functions
- Greets all individuals arriving at the office in a professional manner reflecting the mission and philosophy of Packard Health.
- Obtains necessary patient registration information, verifies patient insurance eligibility and prepares charts for visits.
- Collects copays and balances.
- Answers telephone.
- Schedules appointments.
- Assists with scheduling outside appointments or testing.
- Assists with processing insurance referrals.
- Attend meetings and training as assigned.
- May be required to support other Packard Health clinics as needed.
- Performs other duties as assigned.
Competencies
- Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
- Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
- Service-oriented; responsive to customer needs and courteous in approach.
- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel, intranet and computer navigation.
- Ability to compute mathematical calculations.
- Ability to work collaboratively in a team-oriented environment.
- Ability to work effectively with various levels of organizational members and diverse populations including Packard Health staff, patients, family members, vendors, outside customers and couriers.
- Ability to cross-train in other areas of the organization in order to achieve smooth flow of all operations.
- Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
- Ability to exercise sound judgment and problem-solving skills.
- Ability to handle patient and organizational information in a confidential manner.
- Ability to travel to other Packard Health Offices and meeting locations.
Required education and experience
- EDUCATION: High School Diploma or GED
- MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.
Preferred education and experience
- Language proficiency in English and Spanish preferred