What are the responsibilities and job description for the Field Service Technician position at Packaging Systems Integration, Inc.?
Company Description Packaging Systems Integration, Inc. is a leading distributor of high-quality packaging and labeling systems, representing top manufacturers such as Label-Aire, AFM, Eastey, and Squid Ink. The company is known for designing and implementing tailored solutions that meet a wide range of labeling needs, from high-speed pressure-sensitive labelers to continuous inkjet printing systems and replacement parts. With extensive experience in engineering, system design, and sales, Packaging Systems Integration delivers reliable and cost-efficient solutions across diverse industries. The team’s comprehensive understanding of customer requirements and industry trends enables innovative, practical labeling and packaging systems that support long-term operational success.
Role Description This full-time Field Service Technician role is a hybrid position based in High Point, NC, with some work-from-home flexibility. The technician will install, start up, and configure labeling and packaging equipment at customer sites, ensuring systems operate safely and efficiently. Daily tasks include performing preventive and corrective maintenance, troubleshooting mechanical, electrical, and software issues, and documenting service activities and parts usage. The role involves training customer personnel on proper equipment operation, coordinating with engineering and sales teams on system improvements, and supporting remote diagnostics when appropriate. Travel to customer facilities is required, along with responsive communication to address service requests and maintain strong customer relationships.
Qualifications
Role Description This full-time Field Service Technician role is a hybrid position based in High Point, NC, with some work-from-home flexibility. The technician will install, start up, and configure labeling and packaging equipment at customer sites, ensuring systems operate safely and efficiently. Daily tasks include performing preventive and corrective maintenance, troubleshooting mechanical, electrical, and software issues, and documenting service activities and parts usage. The role involves training customer personnel on proper equipment operation, coordinating with engineering and sales teams on system improvements, and supporting remote diagnostics when appropriate. Travel to customer facilities is required, along with responsive communication to address service requests and maintain strong customer relationships.
Qualifications
- Mechanical and electrical aptitude, including experience with industrial machinery, basic wiring, and mechanical assemblies.
- Skills in troubleshooting and diagnostics for automation, controls, and packaging or labeling equipment.
- Ability to read and interpret technical documentation such as schematics, manuals, and engineering drawings.
- Proficiency with basic hand tools, test equipment, and safety practices in an industrial or manufacturing environment.
- Strong customer service, communication, and presentation skills to interact professionally with operators, maintenance staff, and management.
- Capability to work independently in the field, manage schedules, and maintain accurate service reports and documentation.
- Comfort with computer-based tools, remote support software, and basic office applications for reporting and communication.
- Valid driver’s license and willingness to travel regionally to customer sites as needed.
- Previous experience in field service, packaging, labeling, printing, or related industrial equipment is preferred.
- Technical certificate or associate degree in electronics, mechatronics, industrial maintenance, or a related field is beneficial.