IT Systems Administrator (Associate or Senior Level)

Position Scope

The IT Systems Administrator is responsible for providing technical support and maintaining the organization’s technology infrastructure. This position serves as the primary point of contact for employees experiencing hardware, software, network, and system-related issues while also supporting the implementation and maintenance of company technology solutions.

Location & Travel: Onsite in Fargo, ND.

Company Overview

PACK Power was founded in 2023 to meet a growing demand for specialized High Voltage and Medium Voltage expertise within the Renewable, Power Delivery, Utility, and Data Center markets. The company was built by industry veterans, bringing decades of hands-on experience and a shared vision of partnering with clients to deliver exceptional, successful projects. Our suite of specialized services spans substations, transmission lines, switchyards, and collection systems, delivering innovative solutions that power the future while prioritizing sustainability and reliability.

At its core, PACK Power is built on people. We operate like a family, with a culture rooted in teamwork, trust, and looking out for one another. Our “us over me” mindset creates a respectful, collaborative, and high-performing environment where individuals can grow and succeed together. Honesty, responsiveness, and clear communication guide on how we work — with each other and with our clients. Like a pack of wolves, every team member plays a vital role, united by shared purpose as we lead the High Voltage and Medium Voltage industries

Essential Job Duties And Responsibilities

• Provide day-to-day technical support for employees regarding hardware, software, network, and system issues.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Respond to help desk tickets and provide timely issue resolution.
• Assist employees with password resets, account access, and software troubleshooting.
• Support remote employees and field personnel with technology needs.
• Manage user accounts, permissions, and access within company systems.
• Maintain and administer Microsoft 365, email systems, and collaboration tools.
• Assist with system updates, software deployments, and patch management.
• Monitor system performance and identify opportunities for improvement.
• Support data backup and recovery processes.
• Configure, deploy, and maintain company laptops, desktops, tablets, and mobile devices.
• Track IT inventory and technology assets.
• Coordinate equipment purchases, repairs, and replacements.
• Assist with employee onboarding and offboarding technology setup.
• Assist in maintaining network connectivity, Wi-Fi, and office infrastructure.
• Support printers, conference room technology, and communication systems.
• Work with third-party vendors and service providers when necessary.
• Help maintain cybersecurity standards and best practices.
• Document IT procedures, troubleshooting guides, and system configurations.
• Recommend technology improvements that increase efficiency and reliability.
• Assist with software implementations and technology projects.
• Provide basic employee training on systems and technology tools.
  
  

Education And Work Experience

• Associate Level: 0–3 years of IT support, systems administration, or related experience.
• Mid-Level: 3–6 years of systems administration experience.
• Senior Level: 6 years of experience managing enterprise infrastructure, networks, security, and strategic IT initiatives.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Experience supporting Microsoft 365 environments.
• Knowledge of Windows operating systems, networking fundamentals, and common business applications.
• Experience with Active Directory, Azure, or other identity management systems preferred.
• Experience with ticketing systems and IT documentation.
  
  

Knowledge, Skills, And Abilities

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the goal of zero injuries.
• Experience supporting construction, industrial, or field-based organizations.
• Knowledge of mobile device management (MDM) solutions.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks and work independently.
  
  

Why Join Us?

• Competitive pay with ongoing performance review and merit increase
• 401(k) with Competitive Company Match
• Medical, Dental, and Vision insurance
• Parental Leave
• Health Savings Account with Employer Contribution
• Flexible Spending Accounts (FSA)
• Short-Term and Long-Term Disability
• Paid Time Off, Paid Holidays, Bereavement Leave
• Employee/family focused culture 
  
  

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact [email protected].

PACK Power, LLC. is an Equal Employment Opportunity Employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also PACK Power policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

PACK Power, LLC does not work with any third-party recruiters or agencies without a signed agreement with the Talent Acquisition Team. #PACKPower