What are the responsibilities and job description for the Automotive Service Advisor ASM position at Pacifico Auto Group?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- 401(k) matching
Automotive Service Advisor
Pacifico Auto Group – Philadelphia, PA 19153
Full-Time | On-Site
Pay: $75,000 – $125,000 per year (based on experience and performance)
Pacifico Auto Group – Philadelphia, PA 19153
Full-Time | On-Site
Pay: $75,000 – $125,000 per year (based on experience and performance)
ABOUT US
Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your career—this is the place for you.
Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your career—this is the place for you.
KEY RESPONSIBILITIES
- Greet and assist customers throughout their service experience
- Handle 15–20 repair orders per day (customer pay, warranty, internal, used vehicles)
- Clearly explain service needs, prioritize work, and present pricing options
- Communicate updates via TruVideo, text, and text-to-pay platforms
- Coordinate with technicians for timely, high-quality repairs
- Maintain top 10% CSI scores in the region
- Accurately document all work in CDK/ADP and Ford SmartLane systems
WHAT WE OFFER
- Competitive pay: $75,000 – $125,000 per year
- Health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Up to 3 weeks vacation and 5 paid sick days
- Short-term and long-term disability coverage
- Supplemental life insurance
- Employee vehicle purchase discounts
- Climate-controlled facility with modern tools and tech
- Ongoing training and advancement opportunities
QUALIFICATIONS
- Valid driver’s license (required)
- 2 years of service advisor experience (preferred)
- Experience with CDK/ADP and tablet-based write-up systems a plus
- Strong customer communication and problem-solving skills
- Detail-oriented with a team-first attitude
- Must be organized, reliable, and goal-driven
SCHEDULE
- Full-time
- Monday to Friday
- Weekends as needed (rotating)
- On-site in Philadelphia, PA 19153
ABOUT PACIFICO
Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.
Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.
Salary : $75,000 - $125,000