Conducts research, data analysis, budgeting, forecasting and reporting
in support of business decision making, strategy and operations.
Participates in business process improvement, quality control and other
initiatives. Develops, manages and coordinates performance and quality
assessment, business process re-engineering, change management,
communication and training.
Job Responsibilities
Communicates with peers inside and outside the department exchanging ideas or gathering information.
Coaches the contact center agents and supervisors through the various uses of employee-facing schedule applications.
Leverages real-time schedule monitoring and reports to oversee multiple sites and notifies supervisors of agent alarms. Utilizes embedded information to locate and understand employee work-states
Performs analysis on moderately complex data models selecting from various reports and data options.
Performs basic research internally and externally.
Understands business needs, develops new reports and performs custom/ad-hoc reporting working independently. Presents findings to various audiences.
Communicates with peers inside and outside the department exchanging ideas or gathering information.
Coaches the contact center agents and supervisors through the various uses of employee-facing schedule applications.
Leverages real-time schedule monitoring and reports to oversee multiple sites and notifies supervisors of agent alarms. Utilizes embedded information to locate and understand employee work-states
Performs analysis on moderately complex data models selecting from various reports and data options.
Performs basic research internally and externally.
Understands business needs, develops new reports and performs custom/ad-hoc reporting working independently. Presents findings to various audiences.
Qualifications
Minimum:
Bachelors Degree in Business Administration or job-related discipline or equivalent experience
Bachelors Degree in Business Administration or job-related discipline or equivalent experience
Job-related experience, 2 years
Job-related experience, 2 years
Desired:
Salary.com Estimation for Business Analyst in Red Bluff, CA
$82,057 to $100,061
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