Guest Service Supervisor

Oceanpoint Ranch is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Ocean Point Ranch is set amidst 9 acres of lush grounds and classic California coastline. From brand new ranch-chic guest rooms to lawn games for guest to enjoy. The Hotel has on-site dining to a private trail to the shores of Cambria’s Moonstone Beach.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

• Communicate effectively with guests and fellow team members.

• Be proficient at all Guest Service systems and processes.

• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.

• Monitor and adjust room availability status.

• Check travel agent commissions, franchise frequent stay program activity and central reservations.

• Monitor and complete filing of registration cards, reservations, correspondence and no-shows.

• Check Maid’s list and ensure room availability status is accurate.

• Check and audit banks.

• Check dry cleaning status.

• Check time cards to posted schedule.

• Submit daily report to Guest Services Manager (written or verbal).

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $22 to $24.00/hour depending on experience

Experience

• 2 year(s): Minimum of two (2) years hotel experience as Front Desk Supervisor or progressive front desk responsibility.

• Strong English skills, both oral and written.
• Hotel front desk operations and procedures.

Licenses & Certifications

• Driver License

Skills

• Critical Thinking
• Detail Oriented
• Leadership
• Professional Telephone Manner
• Enthusiasm
• Conflict Resolution
• Interpersonal Communication (oral & written)

Behaviors

• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.