Education and Technology Instructor - USA

Department: Research and Innovation Directory (DPI)
Area: Biopulp Education and Technology
Location: USA (based on Brazil unit structure)
Reports to: Biopulp Education and Refining - Functional Manager
Last Updated: April 29, 2025

Position Summary

Conduct internal and external structured training programs on eucalyptus and its applications, fiber refining, and fiber properties (based on regional or customer-specific needs).
Perform audits of refining/paper production lines to identify technical opportunities for biopulp.
Lead customer site visits and technical engagements.
Support technical trials and furnish optimization toward biopulp maximization in blends based on lab data, pilot trials, and modeling.
Demonstrate biopulp's performance versus other fibers.
Create and deliver region-specific technical education content.
Translate customer needs into actionable insights for product, service, and process R&D.

Main Responsibilities

Strategic Responsibilities

• Build strong relationships with customers and internal leaders to identify new business and innovation opportunities.

• Communicate long-term customers’ needs clearly to internal teams to support product, service, and process innovation.

Technical Responsibilities

• Provide Level 2 technical support, especially for new products, applications, and complex customer challenges.

• Execute testing, application trials, and pilot projects for new SKUs with strategic clients.

• Ensure execution of customer-involved innovation projects across internal departments.

Customer Experience Responsibilities

• Design and implement customized technical experiences for clients, during on-site visits or workshops.

• Maintain structured procedures to track and enhance customer journey.

• Ensure consistency in communication and data sharing across internal and external stakeholders.

Project and Team Skills

• Execute a portfolio of customer-centric technical projects.

• Demonstrate analytical thinking, accountability, and proactive leadership in complex, fast-moving environments.

• Document and share technical learnings, fostering knowledge management and best practices across the Education and Refining team.

Education

• Bachelor’s degree in Chemical Engineering, Process Engineering, or Pulp and Paper Engineering.

• Postgraduate qualifications in Project Management, Business Administration, or related technical fields is a plus.

• Fluent in English; additional languages (especially Portuguese and German) are an advantage.

Mandatory Requirements

• Minimum 5 years of experience in refining or paper manufacturing (process, operations, R&D, engineering, or quality).

• Strong knowledge of the Pulp and Paper industry.

• Background in Chemistry or Engineering.

• Fluent in English (written and spoken).

• Willingness to travel up to 50% within the USA and occasionally to EMEA and Brazil.

Desirable Qualifications

• Experience in customer-facing roles, especially in technical sales or technical services.

• Experience in refining system dimensioning.

• Strong negotiation and communication skills.

• Familiarity with innovation projects and cross-functional collaboration.

• Proficiency in data analysis tools or process simulation software is a plus.