Customer Service Product Loader

COMPENSATION

$23.00 per hour

This position has a fixed wage of $23.00 per hour.

BENEFITS

• Pacific Topsoils offers the following benefits to eligible full-time employees:
• Medical, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid Time Off (PTO) - PTO accrues throughout the year based on length of service. Employees with 0-2 years of service accrue up to 80 hours of PTO annually, with the annual accrual amount increasing based on years of service.
• 6 paid holidays per year

POSITION SUMMARY

Pacific Topsoils has served the region since 1978 as a supplier of manufactured topsoil and landscaping materials in the Pacific Northwest. The Customer Service / Product Loading position provides customer service, processes retail and wholesale transactions, evaluates incoming recyclable materials, operates a front-end loader to load customer vehicles (training provided), and supports daily office and yard operations.

We are seeking the right fit for a role in Customer Service Product Loading at our Smith Island location. This is a full-time, in-person position that works both indoors and outdoors. The position also serves as an occasional backup to the Logistics function as needed. Logistics support is secondary to the primary Customer Service / Product Loading responsibilities and is not expected to be part of the employee's everyday duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer customer questions and assist with the selection, location, price, and use of landscaping materials and supplies.
• Process retail and wholesale counter sales transactions, calculate prices and taxes, accept payments, make change, and secure funds according to company policy.
• Answer intercompany phone calls and communicate professionally with customers, coworkers, and management.
• Inspect incoming customer loads for quantity and acceptable materials.
• Communicate with equipment operators regarding product and quantity for customer loading.
• Operate light-duty equipment and a front-end loader to load customer vehicles and perform yard maintenance tasks; training will be provided.
• Complete office opening and closing procedures according to company policy.
• Sort and route paperwork to the appropriate departments.
• Verify and inspect incoming materials from vendors and complete or sign related paperwork as required.
• Keep shelves, counters, tables, floors, lunch areas, and other work areas clean and orderly; remove garbage as needed.
• Monitor stock levels of tools, retail items, and office supplies; keep shelves stocked and communicate supply needs.
• Help maintain appropriate levels of landscape products and yard waste through communication with Dispatch.
• Monitor customer movement and activity on company property to support safety and attentive customer service.
• Report accounting, technical, equipment, or other discrepancies and concerns to the appropriate manager or supervisor.
• Perform equipment safety checks and basic operator-level maintenance as trained and directed.
• Clean and maintain the yard and driveways to help prevent product from being tracked onto surrounding streets.
• Follow all company safety policies and procedures.
• Provide backup support to Logistics as needed, including assisting with bagged-material will-call and shipment orders, preparing or routing related order paperwork and records, and labeling shipments for pickup.
• As backup coverage, communicate with the Logistics Coordinator, drivers, forklift operators, and other appropriate staff to help coordinate fulfillment of sales orders and shipments.
• Perform other related duties as assigned.

QUALIFICATIONS

• 1-3 months of related customer service experience preferred.
• Experience with material handling, a forklift, front-end loader, or similar motorized loading equipment preferred; training will be provided for company equipment.
• Cashiering and money-handling experience preferred.
• Basic experience with Windows and point-of-sale (POS) systems preferred.
• Ability to communicate effectively with customers, coworkers, and management and to understand work and safety instructions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

PHYSICAL REQUIREMENTS

The position requires regular standing, walking, reaching, climbing, grasping, bending, and periods of sitting. Employees must be able to lift and carry approximately 20 pounds regularly and up to approximately 50 pounds occasionally. Employees are expected to use safe lifting practices and available assistance or equipment when appropriate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed both indoors and outdoors and may involve exposure to varying weather conditions, customer traffic, landscape materials, and operating equipment. Employees are expected to follow all company safety procedures and maintain awareness of customers, coworkers, vehicles, and equipment in the work area.

GENERAL

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned based on business needs.

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23