Medical Procedure Scheduler

Pacific Sports and Spine The Procedure Scheduler is responsible for coordinating, scheduling, and confirming all procedures performed at the PSS clinics. This role ensures accuracy in scheduling, prepares patients for their procedures by providing necessary instructions, and serves as a vital communication link between patients, providers, and clinical staff. The Procedure Scheduler must balance efficiency with compassion, ensuring that every patient feels supported while clinic operations run smoothly.

Key Responsibilites

Patient Scheduling & Coordination

· Schedule and confirm all clinic procedures accurately in the electronic health record (EHR) system.

· Coordinate procedure dates/times with providers, clinical staff, and, if applicable, the surgery center.

· Communicate procedure details, pre-operative instructions, fasting guidelines, and arrival times to patients.

· Provide patients with written and verbal instructions, ensuring comprehension.

Provider & Staff Support

· Collaborate with physicians, physician assistants, nurse practitioners to ensure procedure scheduling aligns with provider availability.

· Coordinate with imaging, laboratory, and pre-op testing departments when required.

· Assist with rescheduling or cancellations, minimizing disruption to clinic flow.

Insurance & Documentation

· Verify insurance coverage, referrals, and authorizations required for scheduled procedures.

· Ensure procedure codes and documentation are entered accurately for billing purposes.

· Communicate with the prior authorization team to confirm approvals are in place before the procedure date.

Patient Experience & Communication

· Serve as the primary point of contact for patients regarding scheduling questions and updates.

· Answer incoming patient calls related to procedure scheduling, changes, or concerns.

· Provide empathetic support to patients who may be anxious about procedures.

Administrative & Compliance

· Maintain accurate scheduling records and logs in compliance with HIPAA and clinic policies.

· Track cancellations, no-shows, and reschedules to identify trends and provide reports to leadership.

· Participate in staff meetings and training sessions to ensure consistent scheduling practices.

Qualifications:

· High school diploma or equivalent required; Associate’s degree in healthcare administration preferred.

· Minimum 1–2 years of experience in medical scheduling, patient access, or front office coordination.

· Experience in a specialty or medical clinic strongly preferred.

Job Type: Full-time

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
• Work from home

Education:

• High school or equivalent (Required)

Experience:

• healthcare scheduling: 1 year (Required)
• Computer Skills: 1 year (Required)

Ability to Commute:

• Springfield, OR 97477 (Required)

Work Location: Hybrid remote in Springfield, OR 97477

Salary : $42,387 - $54,477