Operations Supervisor

Full-Time

Pay: 27.00

Schedule: Wednesday thru Sunday - 9:00 AM to 6:00 PM

Job Summary

The Operations Supervisor is responsible for staffing, scheduling, guard monitoring, and payroll/billing lock ups. Security Officers report to the Operations Supervisor as their initial/primary contact for scheduling. This position requires an individual who thrives in a fast-paced environment, is accurate and detail-oriented, and has exceptional follow-up skills. Timekeeping and scheduling are the primary systems Operations Supervisor maintain for their respective division.

Essential Functions

• Prepare work schedules for Security Officers at least two weeks in advance.
• Monitor employees in timekeeping system throughout the day and call employees on missed check-ins/outs immediately.
• Lock up employee shifts weekly; call employee and verify any discrepancies in schedule daily.
• Communicate recruitment needs to Operations Manager and recruitment team.
• Administer disciplinary action to include verbal and written warnings. Assist with terminations.
• Document, follow-up on client complaints with Operations Manager, and provide recommendations.
• Process payroll and billing lockups.
• Approve time off for Security Officers.
• Maintain regular communication with Security Officers. Resolve issues regarding pay, systems use, form retrieval, and schedules.
• Effectively manage overtime and adhere to guidance regarding timekeeping and L&I rules.
• Plan for cross-site training when appropriate; coordinate a succession plan with Operations Manager for training intensive sites.
• Ensure hours are categorized and coded correctly (training, unbillable, USL&H, prevailing wage, etc.).
• Call guards who have a schedule change within 24 hours for confirmation.
• Provide Security Officers with Post Orders when assigning them to a new site. Periodically check to make sure Post Orders are accurate and support Operations Manager by updating when obligations change.
• Maintain accurate employee notes in timekeeping system according to company guidance.
• Participate in the planning needs for large customer contracts with Operations Manager and team.
• Respond to alarms, lockouts, and assist with lockups as needed.
• Perform the duties of a Field Supervisor as needed and for shift coverage.
• Provide interviewing and hiring assistance as needed; Serve as backup for recruitment as a Certified Trainer.
• Provide other Security Officer support as needed.
• Other duties as assigned.
  
  

Minimum Qualifications

At least 2 years experience of administrative/office management. At least 2 years previous professional customer service experience. Computer and smartphone savvy. Intermediate skill level with MS Office Suite required. Ability to become an authorized driver. Ability to speak, read, and write effectively in English. Ability to pass a criminal background check.

Authorized Driver Requirements

• Must be over the age of 23 to become an authorized driver
• Must have had a drivers license for the past 3 years
• Driving record must meet the company requirements
  
  

Education

HS Diploma/GED Equivalency required. Additional education preferred.

Certificates, Licenses, Registrations

Must maintain a current Security Officer License in the state of WA. Must be able to travel to client sites during shift as a company authorized driver. Certified Trainer with the DOL within the first 30 days of employment.

Special Training/Skills

To perform this job successfully, an individual should have knowledge in the following areas:

• Proficient with emails, spreadsheets, and word processing programs.
• Ability to read, analyze, and interpret general business reports.
• Ability to write reports, business correspondence, and procedures.
• Attention to detail and high organization skills
• Self-motivated and able to identify problems or things that don't make sense and provide solutions.
  
  

Benefits Include

• Paid Time Off (Accrue (2) Weeks of PTO for first year of service; Accrue (3) Weeks of PTO after first year of service)
• Health, Dental, and Vision Insurance for Full-Time Employees
• Company Sponsored Group Term Life Insurance for Full-Time Employees
• Voluntary Life Insurance for Full-Time Employees
• Employee Referral Program $250
• Direct Deposit
• 401(k) with Company Match
• Employee Assistance Program (EAP)
  
  

If you meet these requirements, please reply with a resume.

As an Equal Opportunity Employer, we are committed to attracting and maintaining talent that represents a diverse and inclusive workforce without discrimination. All applicants will be considered for employment without attention to race, color, sex, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status. Women, minorities and veterans are encouraged to apply.

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