What are the responsibilities and job description for the Customer Services Representative position at Pacific Seafood?
Customer Service Representatives play a crucial role in maintaining positive relationships with customers by addressing inquiries, resolving issues, and providing product or service information. They act as the first point of contact and ensure customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve product or service issues by clarifying the customer's complaint and determining the cause.
- Provide accurate information regarding products, services, and policies.
- Document customer interactions and maintain records using CRM systems.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with other departments to address complex customer concerns.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
How to Apply
If you Interested this position , Please send your email with resume to info@thecareer-builder. com
Thank you.
Salary : $22 - $25