What are the responsibilities and job description for the Inbound Call Center Agent position at Pacific Rise Co?
About us
At Pacific Rise Co, we are your trusted logistics partner — focused on reliability, speed, and transparency across every step of your supply chain. We help businesses connect with their customers through strategic planning, precise execution, and clear communication.
Job Summary:
Pacific Rise Co is seeking a professional and customer-focused Inbound Call Center Agent to join our Hollywood, FL team. The ideal candidate will handle incoming customer calls, provide service support, answer inquiries, and assist with scheduling and account-related questions.
Key Responsibilities:
- Answer incoming customer calls in a professional and timely manner
- Assist customers with service inquiries, scheduling, and account updates
- Maintain professionalism and positive customer experiences during all interactions
- Meet daily performance and communication standards
- Support additional administrative tasks as needed
Qualifications:
- High school diploma or equivalent required
- Previous call center or customer service experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving and multitasking abilities
- Basic computer and data entry skills
- Ability to work in a team-oriented environment
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company match
- Employee training programs