What are the responsibilities and job description for the Client Service Representative position at Pacific Rise Co?
Job Summary:
Pacific Rise Co is currently seeking a motivated and customer-focused Client Service Representative for an immediate start at our Hartford, CT location. This position plays a key role in supporting clients, addressing service inquiries, coordinating requests, and ensuring a positive customer experience.
Key Responsibilities:
- Assist clients with service-related inquiries and requests
- Maintain positive and professional client relationships
- Resolve client concerns and escalate issues when necessary
- Process service requests and update client records
- Follow up on outstanding client matters and inquiries
- Maintain accurate documentation and administrative records
- Support daily office operations and client service activities
Qualifications:
- High school diploma or equivalent required
- Previous customer service, client relations, or administrative experience preferred
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Basic computer proficiency and data entry skills
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company match
- Employee training programs
Why Join Pacific Rise Co?
Pacific Rise Co is dedicated to providing reliable operational and logistics solutions while maintaining exceptional service standards. We offer a supportive workplace, comprehensive training, and opportunities for long-term career growth.