What are the responsibilities and job description for the Call Center Agent position at Pacific Rise CO?
About Pacific Rise Co
Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery.
Position Overview
We are seeking a customer-focused Call Center Agent to manage inbound calls and assist customers with logistics-related inquiries. This role plays a key part in maintaining high levels of customer satisfaction.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Provide shipment status updates and service information
- Document interactions and update internal systems
- Coordinate with warehouse and operations teams to resolve issues
- Maintain professional communication standards
- Meet call handling and response goals
Qualifications
- High school diploma or equivalent required
- Previous call center or customer service experience preferred
- Strong communication and listening skills
- Basic computer and data entry abilities
- Ability to multitask in a fast-paced environment
- Problem-solving mindset and attention to detail
Compensation & Benefits
Pay: $18–$25 per hour (experience-based)
Benefits include:
- Paid time off (PTO) and paid holidays
- Health, dental, and vision insurance
- 401(k) retirement plan with employer contribution
- Performance-based incentives
- Weekly pay options (if applicable)
- On-the-job training and development
- Career advancement opportunities within office administration and operations
- Supportive and team-oriented work environment
Salary : $18 - $25