What are the responsibilities and job description for the Customer Service Care Representative position at Pacific Production Plumbing?
Pacific Production Plumbing is seeking a reliable and highly organized Customer Service Care Representative to join our team. This role is critical to daily operations and serves as the communication hub between Homeowners, builders, technicians. We’re looking for someone who thrives in a fast-paced environment, can multitask efficiently, and delivers exceptional customer service while maintaining professionalism under pressure.
Key Responsibilities
- Answer and manage incoming calls
- Schedule and dispatch technicians efficiently
- Coordinate service appointments with homeowners and builders
- Communicate job details clearly with field technicians
- Perform accurate data entry and maintain records
- Provide updates and follow-ups to customers regarding service status
- Handle customer inquiries, concerns, and service requests professionally
- Support office operations and assist with administrative tasks as needed
Qualifications
- Strong customer service and communication skills
- Ability to multitask and stay organized
- Experience with scheduling, dispatching, or coordination (preferred)
- Comfortable handling high call volume
- Strong attention to detail with data entry
- Ability to communicate effectively with:
- Builders
- Homeowners
- Field technicians
- Proficient with computers, scheduling systems, and basic office software
Why Join Pacific Production Plumbing?
- Stable and growing company
- Team-oriented work environment
- Opportunity for growth and development
- Competitive pay based on experience
Salary : $20 - $25