What are the responsibilities and job description for the Credit & Collections Specialist position at PACIFIC PLUMBING GROUP?
We are currently seeking an experienced Credit & Collections Specialist to join the Pacific Plumbing Supply team at our Headquarters in South Seattle!
Join us in the wholesale plumbing supply distribution business! Celebrating over 75 years in business, Pacific Plumbing Supply is a progressive, employee driven, family owned and family friendly business. We offer an exciting opportunity to start a long term career!
We take pride in our employees. We train, pay a fair wage, and provide full benefits, including medical, dental, vision, and a robust 401k retirement plan.
- Requests and pursues payment on delinquent accounts via communication with account holder
- Release orders
- Process credit card and ACH payments through our third-party provider
- Work with customers and our related departments to resolve accounts receivable issues (short pays, deductions, reconciliation issues, etc.)
- Back-up for full cycle job account set up, per company guidelines
- Lien waiver completion
- Monitor third-party lien waiver system
- Complete ACH requests for customers once approved
- Cross-train in multiple departmental functions such as setting up new cash accounts, processing and setting up new credit applications per company guidelines, job account setup, account maintenance, desktop deposit, A/R cash posting and third-party tax system.
- Provide excellent customer service to customers and co-workers via phone, email and in-person
- Perform other duties as assigned
- Associates degree or equivalent years of experience preferred
- At least 5 years of accounts receivable/credit experience required
- Wholesale / construction industry experience preferred
- Working knowledge of Microsoft Office Suite software
- Epicor P21 ERP experience is a plus
- Familiarity with standard accounting procedures
- Strong math skills and ability to reconcile accounts
- Analytical ability and high level of attention to detail
- Effective organizational and prioritization skills
- Ability to multitask and shift priorities as necessary
- Ability to understand and follow established procedures
- Effective written and verbal communication skills; Excellent phone etiquette skills
- Ability to proactively identify issues and present options for solutions
- Ability to effectively work as a part of a team
- Enthusiastic and positive attitude
- Maintains calm demeanor throughout dynamic situations
- Maintains confidentiality
- Desire to grow and learn and be challenged
Pacific Plumbing is an equal employment opportunity employer. We are a drug free workplace and all offers of employment are contingent based on passing a pre-employment drug screen.
We look forward to having you become a part of our team!
Salary : $26 - $28