What are the responsibilities and job description for the Customer Service & Order Entry Specialist position at Pacific Office Automation?
Overview
We’re a growing print and promotional products company seeking a highly organized and detail-oriented Customer Service & Order Entry Specialist. This role supports customers through every stage of the order and production process—ensuring accuracy, clear communication, and timely delivery. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects, and takes pride in delivering excellent customer service.
Key Responsibilities
We’re a growing print and promotional products company seeking a highly organized and detail-oriented Customer Service & Order Entry Specialist. This role supports customers through every stage of the order and production process—ensuring accuracy, clear communication, and timely delivery. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects, and takes pride in delivering excellent customer service.
Key Responsibilities
- Serve as the main point of contact for customers, managing orders from entry through fulfillment.
- Enter and maintain order details accurately in the order entry system and QuickBooks.
- Coordinate with vendors, production, and shipping to ensure on-time and accurate delivery.
- Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts.
- Track project status, update customers on timelines, and resolve any issues or delays.
- Maintain current customer information and account records.
- Support sales and account managers by ensuring smooth communication and order accuracy.
- Build strong relationships with clients and look for opportunities to expand business.
- 2–5 years of experience in the print industry, preferably in areas such as small format printing, digital printing, signage, or large format printing
- Strong organizational and multitasking abilities
- High attention to detail and accuracy
- Excellent written and verbal communication skills
- Positive, professional attitude and team-oriented mindset
- Ability to thrive in a fast-paced environment
- Proficiency with QuickBooks and Microsoft Office
- Previous experience in promotional products or related industries a plus
- High school diploma or GED required; some college or related coursework preferred
- Prior customer service, order entry, or project coordination experience
- Full-time, Monday–Friday schedule
- Team-player environment
- Matched 401k
- Medical/Dental/Vision/Life insurance plans
- Monthly car allowance
- PTO, Vacation, Sick Leave
- FSA programs/HSA programs
- Compensation: $20-25/hr DOE
Salary : $20 - $25
