What are the responsibilities and job description for the Branch Manager position at Pacific NW Federal Credit Union?
About Us
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution serving members across Oregon and Washington. Our mission is simple: be our members' financial partner for life. We're proud of our deep community roots and longstanding member relationships-many spanning generations.
We're opening our first new branch in over 20 years, and we're looking for the right leader to launch it.
What We Offer
- Base salary: $65,000 - $80,000 (depending on experience)
- Performance‑based incentive: Target opportunity of 15-25% of base salary, based on branch results
- Total on‑target compensation: Approximately $80,000 - $95,000 for strong performance
- Generous benefits:
- 4 weeks PTO
- Health coverage after 30 days
- 401(k) with company match after 6 months
- Paid life, LTD & AD&D insurance
- Paid holidays & volunteer time
- Loan discounts
Your Role
We're seeking a Branch Manager to lead our new branch. This is a highly visible, front-facing leadership role in a small, relationship-focused branch environment.
You'll be responsible for overall branch success-driving loan and member growth, building strong local relationships, and creating an outstanding member experience-while leading a lean team and partnering closely with centralized operations and lending teams.
This role is ideal for a leader who enjoys being on the floor, engaging with members, coaching staff in real time, and serving as the face of the Credit Union in the community.
Key Responsibilities:
- Own the overall performance and success of the branch
- Drive loan production, member growth, and relationship depth
- Build strong relationships with local businesses, employers, and community partners
- Lead, coach, and develop a small, high performing branch team
- Serve as the primary escalation point for members and staff
- Ensure the branch operates in compliance with policies, procedures, and regulatory standards
- Partner with centralized lending and operations teams to ensure smooth execution and follow-through
What Makes This Role Different
- New branch launch with the opportunity to shape culture and growth from day one
- Front-facing leadership-this is not a back-office role
- Lean staffing model, requiring hands-on leadership and presence
- Pay-for-performance compensation, aligned with branch results
- A true community model, focused on relationships, not transactions
What We're Looking For
- 3-5 years of branch leadership or similar financial services experience
- Demonstrated drive to achieve measurable results
- Ability to influence outcomes through presence, follow-through, and team leadership
- Strong relationship building and communication skills
- Comfort operating in a small team, high visibility environment
- Willingness to work Saturdays on a rotating basis
Are you a relationship‑driven leader who thrives in the community? Someone who enjoys coaching teams, building partnerships, and helping members achieve their financial goals? If you're energized by growth, leadership, and meaningful impact, this role could be a perfect fit.
Schedule
Full-time, generally Monday-Friday, rotating Saturday coverage.
Ready to Apply?
Start with our quick, 3-minute mobile friendly application today!
Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.
Salary : $65,000 - $80,000