Clinic Operations Lead

Primary Location: Walnut Creek, CA

Travel Required: Vallejo, Modesto, and San Jose clinic locations

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Additional required leadership meeting:

• Thursdays: PNC Leadership Meeting (7:00 AM–8:30 AM)

Compensation: $28–$32/hour, depending on experience

Location: In-person

We’re building something different in neurological care.

Pacific Neuroscience Center is committed to delivering patient-centered neurological care through a collaborative, team-driven clinical environment. Our clinics focus on providing high-quality care while maintaining strong operational systems that support both patients and staff.

As our organization continues to grow across multiple locations, we’re looking for individuals who are organized, proactive, and eager to contribute to a fast-paced healthcare environment where operational excellence directly impacts patient experience.

This role offers hands-on exposure to healthcare operations, leadership development, workflow management, and clinic coordination within a growing specialty practice.

The Role

We’re seeking a Clinic Operations Lead who is organized, proactive, dependable, and eager to take ownership in a fast-paced healthcare environment.

This is an entry-level leadership opportunity designed for someone who wants real exposure to healthcare operations, clinic management, systems coordination, and team leadership — not just administrative work.

You’ll work closely with clinic leadership to help oversee daily operations, support staff workflows, improve efficiency, maintain compliance standards, and help ensure patients receive a seamless experience from the moment they walk through the door.

While your primary assignment will be in Walnut Creek, this role also supports operational consistency across our Vallejo, Modesto, and San Jose clinics.

This is a hands-on role for someone who wants to learn how high-performing clinics actually operate.

What You’ll Be Doing

Day-to-Day Clinic Operations

• Coordinate patient scheduling, patient flow, room readiness, and day-to-day clinic logistics
• Help identify and resolve workflow inefficiencies before they impact patient experience or staff operations
• Support operational consistency across multiple clinic locations
• Coordinate vendors, supplies, equipment needs, and facility-related operational support
• Help maintain compliance with HIPAA, OSHA, workplace safety requirements, and California healthcare operational standards
• Assist leadership with operational problem-solving and workflow management throughout the day

Team Support & Leadership

• Support front office, administrative, and clinical support staff in maintaining efficient workflows and professional communication
• Serve as a day-to-day operational resource for staff questions and problem-solving
• Assist with onboarding, training coordination, and staff development initiatives
• Reinforce accountability, professionalism, attendance expectations, and operational standards
• Support leadership with performance documentation, coaching follow-up, and workflow accountability when needed
• Help maintain a respectful, patient-centered, and compliant workplace environment aligned with California employment standards

Systems, SOPs & Workflow Optimization

• Assist in building, updating, organizing, and implementing Standard Operating Procedures (SOPs) across clinic operations
• Support consistency in workflows and documentation across all clinic locations
• Utilize EMR/EHR systems, scheduling platforms, Google Workspace, payroll systems, and operational software tools
• Assist with audits, operational reviews, and process improvement initiatives
• Help ensure proper handling and protection of patient information in accordance with HIPAA and California privacy regulations
• Support documentation accuracy, operational reporting, and administrative organization

KPI Tracking & Operational Reporting

• Help monitor clinic performance metrics, scheduling efficiency, workflow trends, and operational KPIs
• Identify recurring operational issues and escalate opportunities for improvement
• Participate in leadership meetings, accountability check-ins, and operational planning discussions
• Assist with maintaining operational reports, scorecards, and workflow tracking systems

Cross-Clinic Operational Support

• Travel between Walnut Creek, Vallejo, Modesto, and San Jose clinics as operational needs require
• Help ensure operational standards, workflows, and communication remain consistent across locations
• Assist with implementation of new systems, process updates, and operational initiatives across clinic sites
• Support leadership with cross-location coordination and operational continuity

You’d Be a Great Fit If You:

• Have experience coordinating, supporting, or leading teams in healthcare, operations, hospitality, customer service, or another fast-paced environment
• Are early in your career and eager to grow into healthcare operations or clinic leadership
• Are highly organized, dependable, and detail-oriented
• Communicate professionally and confidently with patients, staff, vendors, and leadership
• Are comfortable taking ownership, solving problems, and following through independently
• Thrive in structured environments with accountability and clear expectations
• Prefer hands-on, in-person work over purely administrative or remote tasks
• Are adaptable and comfortable supporting multiple clinic locations when needed
• Want meaningful exposure to healthcare operations, systems, workflow management, and leadership development

What You’ll Gain

• Hands-on exposure to real healthcare operations in a growing neurological rehabilitation organization
• Direct mentorship from experienced operational and clinical leadership
• Experience with healthcare systems, clinic workflows, KPI management, compliance standards, staffing coordination, and operational strategy
• A structured environment with clear expectations, accountability, and opportunities for advancement
• The opportunity to grow alongside a mission-driven organization focused on improving patients’ quality of life
• Meaningful work that directly impacts patient care, clinic performance, and operational success

Why This Role Matters

The patient experience is shaped long before treatment begins. Strong operations, organized systems, reliable workflows, and supportive leadership all directly influence the quality of care patients receive.

This role is an opportunity to build a strong foundation in healthcare leadership while helping create a clinic environment where both patients and staff can succeed.

Ready to Apply?

If you’re motivated, eager to learn, and ready to take ownership in a fast-paced healthcare environment, we’d love to hear from you.

Please submit your resume along with a brief note explaining why this role interests you and why you’d be a strong fit for Pacific Neuroscience Center.