Clinic Operations Lead

Pay: $28.00 - $32.00 per hour

Job description:

Role Overview

Location: In-Person (primarily Walnut Creek, CA, with travel required to other clinic locations including Vallejo, Modesto, and San Jose)

Schedule: Monday–Friday, 8:00am–5:00pm Weekly Leadership meeting including INPM (Mondays 4:00–5:00pm) and the PNC Leadership Meeting (Thursdays 7:00–8:30am).

Compensation: $28–$32/hour (based on experience)

Why This Role Exists

We’re seeking a highly organized, motivated Clinic Operations Lead to support and coordinate the daily operations of our healthcare clinic. This is an entry-level leadership role designed for someone who wants hands-on exposure to clinic management, healthcare operations, and team leadership—while learning what it truly takes to run a high-performing clinic.

You’ll work closely with clinic leadership to ensure smooth day-to-day operations, support staff performance, and help drive efficiency, compliance, and an excellent patient experience. While your primary assignment will be at the Walnut Creek location, this role involves traveling among our other clinic sites in Vallejo, Modesto, and San Jose to support operations and ensure consistency across locations.

This role offers a meaningful opportunity to grow your skills in healthcare management while making a real impact on how care is delivered.

What You’ll Own

As the Clinic Operations Lead, you’ll help oversee the operational heartbeat of the clinic—connecting people, systems, and processes. You will:

Coordinate daily clinic operations, including scheduling, patient flow, room readiness, and resource utilization

Support and guide front office, administrative, and clinical support staff to ensure smooth workflows

Act as a day-to-day point of contact for staff questions, problem-solving, and guidance

Assist with onboarding, training, and ongoing staff development

Help monitor clinic performance metrics and identify opportunities to improve efficiency and patient experience

Support compliance with HIPAA, safety, and healthcare operational standards

Assist with documentation, SOPs, and workflow optimization initiatives

Participate in weekly leadership meetings and accountability check-ins

Help coordinate vendors, systems, and operational tools (EMR, scheduling software, internal platforms)

You won’t be expected to walk in knowing everything—but you will be expected to take ownership, learn quickly, and follow through.

Operations, Systems & Healthcare Exposure

This role offers exposure to many core components of healthcare operations, including:

EMR/EHR systems and scheduling platforms

Patient flow optimization and administrative workflows

Healthcare compliance and privacy standards

KPI tracking and operational reporting

Process improvement and documentation

Cross-functional communication between clinical, administrative, and leadership teams

You’ll learn how operational decisions impact patient experience, staff performance, and clinic sustainability.

How You’ll Work

We operate using the Entrepreneurial Operating System (EOS), which emphasizes:

Clear priorities and accountability

Data-driven decision-making

Structured meetings and follow-through

Experience with EOS or similar systems is a strong plus—but not required. We value candidates who are naturally organized, coachable, and comfortable working within structured systems.

Who You Are

You’re likely a strong fit if you:

Have some experience leading, coordinating, or supporting a team (formal or informal)

Are early in your career and eager to grow into healthcare operations or management

Enjoy healthcare environments and supporting patient-facing team

Are organized, dependable, and detail-oriented

Communicate clearly and professionally

Prefer being hands-on and working in person

Are motivated to learn how clinics operate at a deeper level

Are comfortable traveling occasionally between clinic locations to support operational needs

Why Candidates Choose This Role

Entry point into healthcare operations and leadership

Real exposure to clinic management—not just administrative tasks

Mentorship and collaboration with experienced leaders

Clear expectations, structure, and accountability

Opportunity to grow as the clinic and organization expand

Next Steps

If you’re ready to build a strong foundation in healthcare operations, develop leadership skills, and be trusted with real responsibility—we’d love to meet you. Apply with your resume and a brief note on why this role interests you.

Job Type: Full-time

• Work Location: In person