What are the responsibilities and job description for the Structured Business Services Specialist position at Pacific Life and Careers?
Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Business Service Specialist to join our Structured Settlements team in Omaha NE.
As a Business Service Specialist, you’ll play a key role in Pacific Life’s growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 19 people in the Consumer Markets Division.
How you will move us forward:
Meet department productivity and quality standards.
Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.
Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.
Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.
Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.
Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.
The experience you bring:
2-3 years of experience in a customer service-focused role, preferably financial services.
Effective critical thinking and problem-solving skills
Strong verbal and written communication skills
Commitment to driving an industry-leading customer service experience
Comfort navigating across multiple technology platforms
Ability to work effectively within a fast-paced team environment
What will make you stand out:
A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
Ability to read and interpret customer requests that may appear in inconsistent or varying manners
You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. .
#LI-RB1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Business Service Specialist to join our Structured Settlements team in Omaha NE.
As a Business Service Specialist, you’ll play a key role in Pacific Life’s growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 19 people in the Consumer Markets Division.
How you will move us forward:
Meet department productivity and quality standards.
Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.
Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.
Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.
Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.
Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.
The experience you bring:
2-3 years of experience in a customer service-focused role, preferably financial services.
Effective critical thinking and problem-solving skills
Strong verbal and written communication skills
Commitment to driving an industry-leading customer service experience
Comfort navigating across multiple technology platforms
Ability to work effectively within a fast-paced team environment
What will make you stand out:
A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
Ability to read and interpret customer requests that may appear in inconsistent or varying manners
You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. .
#LI-RB1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.