What are the responsibilities and job description for the Cruise Support Specialist position at Pacific Journey Consulting?
We are seeking detail-oriented individuals to join our team as Cruise Support Specialists. This remote position allows you to help clients plan and book their travel while collaborating with a team and reporting to a team lead.
Key Responsibilities:
- Design and book customized travel itineraries.
- Evaluate client preferences and budgets to recommend solutions.
- Book a variety of travel services including flights, hotels, and tours.
- Provide professional support before, during, and after travel.
- Troubleshoot and resolve client concerns.
- Attend ongoing training and professional development sessions.
- Collaborate with colleagues and suppliers for optimal service delivery.
Qualifications:
- Strong interpersonal and communication skills.
- Reliable internet connection and device.
- Experience in customer service or hospitality is a plus.
What We Offer:
- Comprehensive training and onboarding.
- Remote, flexible schedule.
- Professional growth opportunities.
- Access to travel benefits.
- Compensation is performance-based and derived from completed travel bookings and client activity.