What are the responsibilities and job description for the Level 2/3 Support Engineer - Maui position at Pacific IT Support?
Pacific IT Support is a technology team dedicated to providing world-class IT services to small businesses in Maui and Whatcom counties. With a client-first approach and a 5-step process to efficiency, we offer holistic solutions powered by Microsoft's platform and cloud-based technologies.
Role Description
This position is open to potential full-time/part-time or contract hybrid role for a Help Desk Support Engineer at Pacific IT Support. The Support Engineer will be responsible for troubleshooting, providing technical and customer support, and ensuring the smooth operation of operating systems. This role is located in Kihei, HI.
Qualifications
- Troubleshooting and Technical Support skills
- Strong M365 proficiency
- Customer Support and Customer Service skills
- Experience in operating systems
- Strong problem-solving abilities
- Excellent communication skills
- Ability to work both independently and as part of a team
- Certifications in relevant technologies are a plus
- Bachelor's degree in Computer Science or related field