General Manager

Pacific International is partnering with a leading privately held consumer-facing organization generating more than $18B in annual revenue, with a significant footprint across the Mid-Atlantic and continued expansion into new markets. The organization is recognized for its strong culture, operational excellence, and commitment to developing leaders from within, serving millions of customers annually through a highly integrated retail and foodservice model.

Known for its customer-first culture and strong track record of growth, the company is continuing to invest in leadership talent across its operations network. As the business expands into new markets and raises performance expectations across existing locations, there is a renewed focus on attracting leaders who can develop teams, drive accountability, and create exceptional customer experiences.

As part of this effort, the organization is seeking a General Manager to lead one of its high-volume operations in the Baltimore market. This is a highly visible leadership position responsible for overseeing a complex business with multiple layers of leadership, and accountability for operational performance, customer experience, talent development, and financial results.

This role offers the opportunity to step into true business ownership at the site level while joining an organization known for investing heavily in leadership development. This is not simply a store management role; it is an opportunity to lead a sizeable operation, build high-performing teams, and directly influence business results within one of the region's most respected organizations.

Key Responsibilities

• Lead and develop a high-performing team across multiple levels of leadership within a fast-paced operation

• Drive daily business performance with a focus on customer experience, operational excellence, sales, staffing, and profitability

• Lead through managers and supervisors to build accountability, engagement, and strong team culture

• Establish clear goals and performance expectations while coaching and developing future leaders

• Monitor and improve key operational metrics related to sales, labor, customer satisfaction, retention, and overall business performance

• Ensure execution of company initiatives, operational standards, and service expectations

• Partner with regional leadership to support strategic priorities and operational improvement efforts

• Build strong relationships with associates, customers, and community stakeholders

• Create an environment focused on teamwork, development, recognition, and continuous improvement

• Act as the senior leader for the operation, ensuring sustainable performance and long-term team success

Ideal Candidate Profile

• 5 years of leadership experience within a high-volume customer-facing environment

• Proven experience leading teams within a fast-paced operation

• Demonstrated ability to lead through managers and develop future leaders

• Strong track record of driving operational performance and customer satisfaction

• Experience working in highly metrics-driven environments

• Strong communication, coaching, and relationship-building skills

• Passion for customer service and team development

• Demonstrated ability to create accountability while maintaining an engaging and positive culture

• Backgrounds from restaurant, quick-service, grocery, retail, hospitality, foodservice, or other high-volume service environments preferred

• Bachelor's degree preferred but not required

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.