Customer Success Specialist

Are you someone who doesn't wait to be told what to do next? Do you take ownership of your work, find solutions before problems escalate, and thrive without someone looking over your shoulder? If that's you, PIB wants to hear from you.

PIB is an industrial distributor with 35 years in the bearing industry, specializing in high-precision, miniature, and spindle bearings for a global customer base. We're growing our Customer Success team and looking for a self-directed individual who can hit the ground running by managing customer relationships, driving sales growth, and owning the e-commerce experience from onboarding to order fulfillment.

This role is built for someone who sets their own pace, manages their own pipeline, and takes genuine pride in delivering results without constant oversight. You'll work closely with PIB leadership, but day-to-day you'll be trusted to make smart decisions independently.

Sales Outreach:
- Proactively pursue new sales opportunities using PIB's existing customer database 
- Deliver timely, accurate product and technical quotes, then follow through on them with disciplined follow-up
- Identify customer requirements on your own initiative and recommend the right PIB products and solutions
- Spot cross-sell and upsell opportunities, including alternate brands and in-stock substitutions, without being prompted
- Collaborate with PIB purchasing to sharpen our competitive positioning

Customer Success & Service:
- Take personal responsibility for the customer experience from first contact through delivery
- Monitor shipment timelines and proactively expedite when needed, before customers have to ask
- Handle inbound calls and emails with confidence, resolving bearing and order questions independently
- Manage customer purchase orders and scheduled deliveries through supplier portals
- Process orders, quotes, and returns with precision and minimal supervision

E-Commerce Coordination:
- Own the onboarding process for new customers on PIB's B2B e-commerce portal
- Coordinate online orders through the e-commerce site and Amazon
- Support general online marketing functions and serve as the go-to for e-commerce customer service

You're a Strong Fit If You:
- Take initiative without being asked and follow through without being reminded
- Are comfortable managing multiple priorities and self-organizing your workload
- Communicate clearly and professionally — written and verbal
- Pick up new systems and tools quickly on your own
- Have at least 1 year of experience in sales, customer service, or account management (2–3 years preferred)
- Hold an Associate's or Bachelor's degree in Business, Sales, Marketing, or a related field (preferred)
- Are proficient in Microsoft Office Suite; familiarity with Amazon Seller ecosystem is a bonus
- Hold a valid driver's license with a clean record

Benefits:
- Competitive pay with raises tied directly to your performance and growth
- Full medical, dental, and vision coverage
- 401(k)
- Paid sick time, holidays, and vacation

At PIB, you won't be micromanaged — you'll be trusted. If you do your best work when you have ownership and room to operate, this is the role for you.